Quality Engineer II - AI/Machine Learning

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

We're seeking a highly skilled and experienced Quality Engineer II to join our team and play a pivotal role in maintaining the highest standards of quality for our AI-driven platform. You'll be a master of quality techniques, ensuring the timely delivery of robust and reliable software. Your expertise will be instrumental in understanding complex system interactions and dependencies, ensuring engineers account for them in their design and testing of AI features.

Responsibilities:

• Manually test and troubleshoot new features across various dimensions, including systems integration, GUI, compatibility, user acceptance testing, functionality, database, and regression, with a specific focus on AI-powered features and their unique quality challenges.

• Develop and maintain automated test code using tools like Java, Python, and Selenium, applying advanced test automation design and techniques, including those specific to AI features and systems.

• Support existing features by performing regression testing when bugs are resolved, including regression testing of AI-based features.

• Perform in-depth analysis, research, and troubleshooting of software defects, contributing to detailed defect and anomaly documentation.

• Build, maintain, and enhance test artifacts to ensure efficient reuse by the Test Engineering team, including development of test data and tools for AI feature testing.

• Collaborate with agile team members to define and review acceptance criteria, with a specific focus on ensuring the quality of AI-driven functionality.

• Participate in critical release activities across all platforms.

• Ensure accurate and timely reporting of all work products.

• Apply advanced software testing design techniques.

• Systematically analyze requirements to provide effective input into engineering activities, with a focus on AI-related requirements and testability.

• Effectively identify and resolve root causes of leaked defects.

• Lead or participate in release management activities.

• Contribute to software performance analysis and system tuning.

• Build automation to prevent problem recurrence.

• Troubleshoot, investigate, and diagnose incidents using a combination of tracing, alerting and log analysis.

• Contribute to Appian's long-term documentation through publishing relevant, high-quality content to Engineering's technical documentation site.

Qualifications:

• Bachelor’s degree in Computer Science or a related field.

• 4+ years of relevant experience in quality, testing, performance, or software engineering.

• Proven experience with both manual and automated testing.

• Experience in a high-volume or critical production service environment.

• Proficiency in Python.

• Experience with web, Android, and iOS platform testing.

• Understanding of AI concepts and a willingness to learn AI testing methodologies, including experience with evaluating AI feature performance.

Preferred Experience:

• Experience testing AI and machine learning applications, including experience with Large Language Models (LLMs) and Generative AI.

• Familiarity with AI cloud tools and ML quality metrics.

• Experience with accessibility testing.

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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