Junior IT Support Engineer

By making evidence the heart of security, we help customers stay ahead of ever-changing cyber-attacks. 

Corelight is the cybersecurity company that transforms network and cloud activity into evidence.  Evidence that elite defenders use to proactively hunt for threats, accelerate response to cyber incidents, gain complete network visibility and create powerful analytics using machine-learning and behavioral analysis tools.  Easily deployed, and available in traditional and SaaS-based formats, Corelight is the fastest-growing Network Detection and Response (NDR) platform in the industry.  And we are the only NDR platform that leverages the power of Open Source projects in addition to our own technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions.  We sell to some of the most sensitive, mission critical large enterprises and government agencies in the world.

In this role you will join a small IT support team. We offer broad scope and autonomy allowing the right candidate to spread their wings and fly. We’re seeking an entry-level Junior IT Support Engineer who wants to develop their technological skills. Your skills and experience will contribute to our vision of leveraging knowledge graphs to supercharge security intelligence and operations. We believe in a wholesale rebranding of security operations to security intelligence ensuring that our outputs provide positive value to the business in the form of fuel for proactive decision making. In this role you will help provide the rock-solid, technical foundation that the company will build upon as we work to enable security teams the world over.

You will be a driving force that provides our staff with platforms and technologies to drive their work. Not to mention you’ll have a chance to learn security from our engineering teams building the infrastructure for a new generation of products.

Responsibilities

• Provide frontline support of company services and computers
• Assist administration of Identity services like Entra ID and Google Workspace
• Develop and maintain self-service documentation for end users
• Participate in incident response activities
• Provide asset tracking, amortization, and retirement support in our asset management systems

Minimum Qualifications

• Possess rudimentary knowledge of troubleshooting issues with computers running macOS (version >= 12)
• Possess strong communications skills, written and verbal
• Has strong creative and analytical thinking skills
• Strong familiarity with modern operating systems, particularly macOS and Windows
• Drive to take ownership of assignments and drive them to completion
• Experience with scripting languages such as bash, PowerShell, or Python

Preferred Qualifications

• Possess rudimentary knowledge of troubleshooting issues with computers running Windows (version >=10)

• Is comfortable identifying and socializing issues while also presenting solutions

• Familiarity with using SaaS enterprise solutions like Google Workspace, Slack, Zoom, Confluence, and Jira

• Experience working with cloud computing providers like AWS

• Experience working in a technical support role

A note on experience

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of skill, dedication, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for.

Diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is the fastest growing network detection and response platform in the industry.  Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide.   We are leading the way with AI-assisted workflows, machine learning models, cloud security and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks.    Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world.   At Corelight, we are proud of our diversity of background and thought, and we’re united by our strong shared culture and values.

We are looking forward to meeting you.  Check us out at www.corelight.com

Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range$58,000—$70,000 USD