Mgr. Data Operations

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
 

Position Summary

Data Operations Manager: Lead teams of developers and data analysts that will be executing necessary steps to produce and distribute manufacturer updates to include data analysis, data manipulation, data entry, quality assurance procedures, load testing and documentation 

Consult with manufacturers, sales and customers regarding manufacturer database initiatives. 

Provide guidance to developers and data analysts regarding manufacturer specification changes. 

Maintain in-depth product knowledge of supported data products and how they interact with other products delivered to the dealership. 

• Team responsibilities include distribution of the manufacturer updates to our clients, new database updates, and on-going maintenance of existing data sets. Identifying data product and database issues and resolutions, providing support both externally and internally.   

• Consult with manufacturers on data research, analysis and resolution of issues 

• Using insights and data to clarify needs 

• Communicating priorities and risks to stakeholders and leadership 

• Executing and tracking deliverables with clear milestones 

• Represent Media Publications in cross functional and OEM initiatives regarding data product portfolio 

Position Responsibilities & Essential functions
 

• Adapts departmental plans and priorities to address resource and operational challenges 

• Ensures backlog grooming and decomposition / estimation of stories. 

• Ensure development is performed according to estimates. 

• Coordinate the team activity running or supervising the agile ceremonies. 

• Ensures the right effort is allocated for bug-fixing to meet SLA and maintenance targets 

• Receives guidance from senior management 

• Collaborate with other department heads to provide technical expertise in support of operational objectives 

Qualifications & Experience

• BA or BS degree in Computer Science, Business Administration, or equivalent work experience with high school diploma. 

• 5-7 years of related experience  

• Excellent communicator, 

• Proficient with data files and file format/types 

• Familiar with the different types of data formats, ASCII Text fixed field space delimited, comma, tab delimited and custom assigned delimiters, XML, JSON. 

• Text editor applications Text Pad, Ultra Compare, Beyond Compare, Foxe for viewing XML files.  

• Windows Office applications Excel, Access.  

• Strong aptitude managing projects and preparing business project proposals. 

• Excellent communicator, including written, verbal, and presentation skills.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.