Data Analyst I

Description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Summary

The Data Analyst I will assist with maintaining the integrity, quality, timeliness, and accuracy of business reporting. The focus will be on providing support for the extraction and analysis of company data. The role requires an investigative mind with strong communication skills, impeccable accuracy, and superior attention to detail to maintain reliable business reporting and troubleshoot data anomalies, as well as uncover deeper insights that support our business.

FLSA Status: Exempt

Essential Duties and Responsibilities:

1. Research business reporting issues and develop support.
2. Prepare internal reports and analyses of business operating results for appropriate audiences.
3. Compile data needed to perform root cause analysis, test & learn, and analytics modeling.
4. Leverage organizational and business knowledge to share training and support with internal business partners for the purpose of increased business performance company wide.
5. Engage in efforts to increase business acumen company-wide through education of performance key indicators, possible impacts and reporting literacy.
6. Utilize innovative and creative methods to identify various risk and outliers and develop and execute solutions to drive and increase overall company performance through training and resource development.
7. Responsible for processing standardized daily/weekly/monthly reports that require manual distribution.
8. Ensure all new project and reporting requests are entered accurately and in a timely manner into Team Project Planner.
9. Ensure all emails received by shared department inbox receive a response in a timely manner with a resolution by either completing the request or forwarding to the appropriate party for resolution.
10. Assists with the creation and deployment of new reporting to meet evolving needs of internal business partners utilizing established data sources within Tableau and Microsoft applications
11. Working knowledge of Microsoft resources utilized to build resources for internal business partners.
12. Support Senior Management Team and Directors with in-depth reporting
13. Provide weekly and monthly management reports for Operations related to selected program progress/effectiveness.
14. Perform ad-hoc reporting and analysis.
15. Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience - Experience with big data, Business Intelligence (BI), or predictive modeling. Experience using Tableau or other interactive visualization software. Bachelor's degree in a field of study related to the job preferred.
• Analytical and Reasoning Skills - Strong analytical skills and the ability to make critical decision based on a data-supported business case. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Computer Skills -Excellent working knowledge of database structures, query languages, data, data integrity, data processes, and data warehouses. Intermediate knowledge of BI trends, Excel, Access, data modeling (logical and physical) and data visualization.
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
• Communication Skills –- Be able to effectively communicate orally and in writing.
• Vision – Ability to view documents, multiple screens, and read handwritten documents.

Requirements

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problem in a timely manner.
• Oral Communication – Speaks clearly and persuasively; Participates in meetings.
• Written Communication – Writes clearly; Able to read and interpret written
• information.
• Teamwork – Contributes to building positive team spirit.
• Diversity – Promotes a harassment-free environment.
• Ethics – Treats people with integrity and ethically.
• Organizational Support – Supports organization’s goals, values, and code of ethics.
• Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing – Prioritizes work activities; Uses time efficiently.
• Professionalism – Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; Monitors own work to
• ensure quality.
• Quantity – Meets productivity and performance standards; Completes work promptly.
• Safety and security – Observe safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
• Follow-up – Must be organized and able to follow-up on statuses and ensure completion of tasks.
• Dependable – Is consistently at work and on time.

Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, see, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to lift and carry 25 lbs. (i.e., laptop or monitor) in order to move it as needed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. May be required to travel and drive vehicle.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space. This position may also work remotely from home.

NATURE OF JOB DESCRIPTION

The statements made in this job description are not intended to create a contract. The job description should not be construed to constitute contractual obligations of any kind or a contract of employment.

I have read and received a copy of this job description:

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