Technical Author

Matillion is The Data Productivity Cloud.
We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data. 
We are looking for passionate, high-integrity individuals to help us scale up our growing business. Together, we can make a dent in the universe bigger than ourselves.
With offices in the UK, US and Spain, we are now thrilled to announce the opening of our new office in Hyderabad, India. This marks an exciting milestone in our global expansion, and we are now looking for talented professionals to join us as part of our founding team.
Role Purpose
Technical authors at Matillion are responsible for producing written technical content across multiple sites. This role reports to the Senior Manager, Documentation, and is an integral part of the documentation team, functioning as information developers rather than just writers. The role demands the ability to work quickly and accurately, supported by a team philosophy of continuous learning and technical breadth. Technical authors are expected to master Matillion's products, integrate themselves across the organisation, and understand customers' needs.

Duties and Responsibilities

•  Writing Product Documentation
• Create and maintain clear, concise, and comprehensive documentation using Markdown, ensuring accuracy and user-friendliness.
• Understand the docs base and raise errors or issues with the team.
• Review work from other authors as part of the QA process.


• Research and Communication: 
• Conduct thorough research on emerging features and technologies to stay updated and ensure documentation reflects the latest developments.
• Communicate regularly with engineers and product owners to gather detailed information about upcoming features and align documentation with product development. 


• Process Enhancement and Advocacy: 
• Contribute ideas, participate in discussions, and advocate for new strategies, processes, and technologies to improve team efficiency and effectiveness.
• Promote the value and importance of the documentation team and technical authoring profession within and outside the organisation, fostering a positive image and encouraging best practices. 

Person Specification - Knowledge / Skills / Experience Required

•  Able to independently resolve problems in a fast-paced software development environment, often involving frequent releases.
• Holds a basic understanding of computing concepts such as variables and data types, and has a working knowledge of the “Docs-as-code” approach, including using an editor (e.g. Visual Studio Code), source code control with Git, documentation markup languages and project management systems (e.g. Jira). 
• Adopts a user-first approach to understanding the requirements of information development and is a perpetual learner, utilising resources like Udemy and GenAI to enhance industry knowledge and skills.


• Additional
• Experience with static site generator software such as MkDocs or Docusaurus and web content styling using CSS. 
• Experienced with generative AI tools such as ChatGPT, comfortable writing prompts to enhance productivity, and has informed opinions on the intersection of information development and AI. 
• Possesses proven experience as a technical author in a SaaS software company, demonstrating excellent composition and grammar skills. 
• Familiarity with cloud data warehouses like Snowflake or Databricks and the ability to write basic SQL queries. 
• Knowledge of one or more cloud computing platforms (AWS, Azure, GCP), including concepts such as storage and permissions. 
• Experience with programming languages such as Python or JavaScript and an understanding of text formats like JSON, CSV, and Avro. 
• Familiarity with Agile, Scrum, and Kanban methodologies, as well as knowledge of dbt (data build tool).

Matillion has fostered a culture that is collaborative, fast-paced, ambitious, and transparent, and an environment where people genuinely care about their colleagues and communities. 
Our 6 core values guide how we work together and with our customers and partners. We operate a truly flexible and hybrid working culture that promotes work-life balance, and are proud to be able to offer the following benefits:
- Company Equity - 27 days paid time off- 12 days of Company Holiday- 5 days paid volunteering leave- Group Mediclaim (GMC)- Enhanced parental leave policies- MacBook Pro- Access to various tools to aid your career development
More about MatillionThousands of enterprises including Cisco, DocuSign, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI. 
With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world.
We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms. 
We are dual headquartered in Manchester, UK and Denver, Colorado.
We are keen to hear from prospective Matillioners, so even if you don’t feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you are interested in Matillion but don't see a suitable role, please email talent@matillion.com.
Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.