Forward Deployed Engineer

There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it.

Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences. This system is gradually undermining the passion and autonomy of our dedicated healthcare professionals, who entered this field to provide care, not to clerk.

Corti has built the world's premier AI assistant for healthcare providers. It listens in during patient dialogue, takes notes, writes summaries, journals and does quality assurance. When information is missed, or risk is high, it offers nudges and prompts to help steer the dialogue back on the right path. Entire countries trust Corti to deliver better healthcare, and our AI has already helped millions of patients, but we are just getting started. 

At Corti, we believe that quality healthcare starts with quality dialogue. Today, that dialogue is broken—and we need you to help us fix it. As a pioneer in healthcare technology, Corti is one of the few global organizations truly shaping the future of professional interactions with the most advanced AI technologies.

Corti has developed the world’s first patient routing platform, empowering providers to triage, document, quality assure, and code patient engagements seamlessly. Trusted by entire countries such as Sweden and Scotland, our platform is a testament to delivering superior healthcare solutions. Remarkably, we have never churned a customer since our inception in 2016.

In 2024, we are ramping up our efforts to market these groundbreaking achievements and their unparalleled value to an overburdened and increasingly fragmented healthcare system.

We're seeking a new FDE to join our dynamic Engineering Operations Team. Our AI-powered routing platform processes millions of patient interactions daily, helping providers make critical clinical decisions in real time while reducing administrative burden. This technology transforms healthcare delivery by ensuring patients receive the proper care at the right time while generating valuable insights that improve overall system efficiency. As part of our Engineering Operations team, you'll be at the intersection of cutting-edge AI and healthcare delivery systems that genuinely save lives. Your contributions will be pivotal in deploying and optimizing our solutions within partner environments, troubleshooting complex integrations, and serving as the technical bridge between our engineering team and healthcare partners. You'll directly impact healthcare delivery for millions of patients while helping shape the future development of our platform based on real-world implementation experience.

Why Corti?

If you’re passionate about healthcare innovation and excited by the prospect of being part of an autonomous, team-oriented culture, Corti is the place for you. Our values—always raising the bar, staying curious, and taking ownership—guide us every day. Here, you’ll have the chance to work closely with healthcare technology professionals, continuously learning and growing. Are you ready for the adventure?

What will you do?

• Help partners with Day 1 and Day 2 operations for forward-deployed AI Platform installations, ensuring smooth deployment and ongoing functionality

• Feedback areas of improvement that will simplify operation at the partner site and enhance the overall performance of our solutions

• Enable partners to get the most out of their forward-deployed components through technical guidance, troubleshooting, and optimization

• Serve as the technical bridge between Corti's engineering team and healthcare partners, translating requirements in both directions

• Monitor and maintain deployed systems, diagnosing and resolving issues proactively before they impact operations

• Collaborate with internal product teams to influence roadmap priorities based on real-world implementation feedback

You’ll Thrive in This Role If You Have:

• 3-5 years of experience in cloud infrastructure, DevOps, or platform engineering

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

• Proficiency in Kubernetes administration and containerised application deployment

• Experience working with event-driven architectures and message brokers (especially Kafka)

• Strong understanding of observability tools like Grafana or Datadog for monitoring and troubleshooting

• Excellent English verbal and written communication skills, including all-remote communication

What we measure success on: 

• Reduction in deployment time and issue resolution for partner installations

• Partner satisfaction scores and successful knowledge transfer metrics

• Proactive identification and resolution of potential issues before they impact partners

• Quality and implementation rate of feedback provided to product and engineering teams

• System uptime and performance at partner sites

What background we’re looking for:

• Hands-on experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, GCP, or Azure)

• Strong troubleshooting skills and experience diagnosing complex distributed systems

• Experience supporting mission-critical systems with high availability requirements

• Prior experience in customer-facing technical roles or as a technical liaison between teams

• Ability to translate technical concepts for non-technical stakeholders and vice versa

Practicalities

• The position is full-time and starts as soon as possible.

• Hybrid working model in Copenhagen

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!