Operations Continuous Improvement Analyst

Are you ready to join our digital revolution journey?
Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.
ObjectiveEnhance the Hub’s operational performance by streamlining manual processes, automating reporting, and building scalable solutions that improve the efficiency of day-to-day workflows. This role focuses on eliminating repetitive tasks and enabling internal teams (Sales, CSMs, PMs) to work more efficiently through automation and systems integration.This is a long-term role that requires a hands-on, technically capable, and proactive profile with the ability to work independently, identify pain points, and implement high-impact solutions.

Key Workstreams & Focus Areas

• Process Optimization & Automation:
- Identify repetitive and manual tasks that can be automated.- Develop scripts, automation flows, and system integrations (e.g., APIs with partner CRMs or spreadsheets).- Automate recurring reporting tasks to improve accuracy and save time.- Use insights provided by the Hubber to prioritize urgent tasks based on internal team feedback.
• Role Clarification:
- Audit team processes to identify which tasks should be eliminated, automated, or reassigned.- Create technical solutions to reduce operational inefficiencies.
• Help Desk – Technical Execution:
- Set up and configure the Help Desk in tools like Jira, Zendesk, or Freshdesk.- Build dashboards to monitor key help desk metrics (volume, categories, time to resolution).- Implement tagging, ticket routing, and auto-responses.- Use insights and feedback from the Hubber to identify automation opportunities.
• Salesforce Support:
- Build and maintain custom dashboards and reports.- Automate admin tasks (data entry, alerts, validations).- Ensure high data quality and process integrity.

Profile Requirements

• Academic Background: Systems Engineering, Industrial Engineering, Data Science, Information Systems, Economics, or Business with Analytics focus.
• Technical Skills: Python, SQL, APIs, Automation tools (Zapier, Make, custom scripts).
• Soft Skills: Proactive, organized, analytical, autonomous, and passionate about process improvement.
• Tools: Salesforce, Google Workspace, ticketing platforms.
• Languages: Spanish, English (advanced)

#ALEPH
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.  
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. 
“Share our similarities, celebrate our differences.” – M. Scott Peck