Director, Data Science & Analytics

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. 

• Deliver insights & recommendations in support of business challenges and decision making with a customer centric lens 

• Formulate strategies to increase customer base, retention, share of wallet and retention  

• Own and lead the development of analytical, statistical and programming techniques to better understand customer behavior and customer experience  

• Develop methods and advanced statistical models to improve customer acquisition, engagement, retention and monetization.  

• Own the development and maintenance of end-to-end self-service tools and dashboards to extract customer insights in the areas of core customer metrics, predictive LTV, segmentations, cohort analysis 

• Manage multiple projects and business stakeholders at a time. 

Other Duties and Responsibilities 

• Prepare information and make presentations to various audiences including executives, senior managers, and vendors. 

• Attend important industry conferences to stay up to date on technology, e-commerce, and analytics trends. 

• Model leadership behaviors to management partners and business partners. Serve as an effective advocate for change and growth. 

• Establish and promote an organizational culture that encourages leaders to seek and formulate ideas and opportunities that increase efficiency and that improve cost control, loss prevention, customer satisfaction and company image. Ensure a culture that values and promotes collaboration between all stakeholders and business partners. 

• Promote and support Petco’s total reward strategy to motivate and retain partners by ensuring objective performance management, equitable compensation treatment, access to job related training, assistance with career development/planning, appropriate rewards and recognition and communication of strategy to reporting departments. 

Required Skills and Qualifications

MBA, Masters, PhD in Statistics, Applied Math, Economics, Computer Science or related fields. 

8 – 10 years of work or experience in analytics, data science with a business focus. 

Deep understanding of customer analytics and other business analytics domains. 

Understanding of experimentation methodologies. 

Experience using cloud computing for data processing and modeling. 

Strong expertise in scripting languages such as R/ Python as well as SQL 

High level of comfort with analytical approaches and quantitative methods to deal with very large datasets. 

Extensive exposure to all aspects of Retail/eCommerce from the technical, strategic, and operational perspective is preferred

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile.  The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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