Content Marketing Manager, Editor (SEO)

Job Description

At Zendesk Portugal, we are seeking a talented and experienced SEO Content Editor with management experience to join our growing SEO team. Your focus will be to ensure content quality, consistency, and accuracy across Tier 1 languages by editing US English SEO content, managing a team of writers, the content production process, and cross-functional collaboration. You will also be willing to roll up your sleeves by writing articles yourself when needed.

At Zendesk we operate in a hybrid model, you can work from home but also

enjoying our amazing office perks and socialize with your colleagues when you want.

Key Responsibilities:

• Review and edit US English outlines and articles for grammar, punctuation, clarity, style, readability, structure, and tone, checking for plagiarism, appropriate external links, and adherence to formatting requirements before publishing

• Manage the content production calendar and coordinate with writers, designers, and other stakeholders

• Work closely with SEO Strategists to ensure content aligns with strategic SEO goals

• Collaborate and maintain regular communication with the Product Marketing team to gather updates on product launches, features, and campaigns, ensuring content is aligned with the latest developments and messaging

• Collaborate with the Creative team to align on brand guidelines, voice, and tone

• Manage graphic design production for SEO content with vendor

• Give input on monthly US English topic ideation through keyword research and collaborate on topic strategy

• Improve content production process through exploration of AI tools for content generation and editing to enhance efficiency

Requirements:

• Minimum of 5-7 years of professional experience in SEO content writing and editing, preferably in SaaS, and 2-3 years of management experience

• Degree in English, writing, journalism, marketing, public relations or advertising

• Fluent in US English with exceptional writing, editing, and communication skills, as well as experience in SEO, writing for LLMs, and AI tools that improve content processes

• A track record of delivering content that engages intended audiences and converts throughout the sales funnel

• Experience in story development and ideation, structural editing, and line editing with writers at all levels of experience

• Excellent writing and research skills and the ability to partner with internal subject-matter experts to produce top notch SEO content

• Experience with data-driven content and working with writers to cement key data insights

• Portfolio of digital articles, assets, or blogs written for SEO

• Experience with CMS platforms (e.g., WordPress, Adobe) and basic HTML

• Ability to slightly shift work hours to allow for overlap with PST/PDT time zone

If you are a passionate editor with an eye for detail and a flair for the written language, we would love to hear from you. Join our team of smart, enthusiastic people and help us drive exceptional results!

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.