Lead Data Specialist

About the Role:

Grade Level (for internal use):

10

The Role: Lead Data Specialist.

The Team: S&P Global Market Intelligence Cross Reference Services team is part of Data Excellence & Partnership. The team is involved in acquiring and managing company and security identifiers such as ISIN, CUSIP, SEDOL, LEI, D&B DUNs data from 3rd party vendor. It also works on Data Collection, enrichment, correction and standardizing of the data to produce market leading cross reference product namely GICRS; BECRS & on CIQ & CIQ Pro Platform/s.

The Impact: You will be responsible for handling client questions for cross refence products, understanding their requirements and providing them with the best solution. You will be working closely with product management, client support, data management and data operations to provide superior customer experience.

What’s in it for you: This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

Responsibilities:

• Mentorship: Mentor a team of CCST analysts, fostering a culture of excellence and continuous improvement.
• Client Advocacy: Serve as a senior advocate for clients, ensuring their needs and feedback are at the forefront through continuous collaboration with Ops, Data Stewards, Data Management, Product, Client Support etc
• High-Level Research and Problem Solving: Address complex client questions through in-depth research and provide innovative solutions.
• Quality Assurance: Ensure the delivery of professional, timely, and high-quality support to customer queries.
• Performance Metrics: Set and monitor productivity, timeliness, and quality targets for the team, ensuring alignment with business goals.
• Risk Management: Identify and address any areas that could impact business as usual (BAU) operations.
• Process Improvement: Lead initiatives to enhance processes through root cause analysis (RCA) and implement best practices.
• Knowledge Management: Develop and update knowledge base (KB) articles to reduce client queries and improve self-service options.
• Client Experience Enhancement: Proactively identify opportunities to improve the overall client experience.
• Audit and Compliance: Provide strategic insights and suggestions for procedural and audit improvements.
• Training and Development: Lead training and mentoring programs to develop team members' skills and knowledge.
• Project Management: Oversee ongoing projects and ensure successful user acceptance testing (UAT) by adhering to timelines and maintaining high standards.
• Voice of the Customer: Advocate for clients by reporting key insights and trends to drive improvements.
• Cross-Functional Collaboration: Work closely with product, sales, and support teams to foster a strong sense of community and information sharing.

What we are looking for:

• Experience: 5-7 years of experience in financial services/investment management, with a proven track record in leadership roles.
• Communication Skills: Exceptional oral and written communication skills.
• Client Focus: Deep commitment to a client-first focus and mindset.
• Technical Expertise: Advanced knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL, EIN etc.
• Data Flow: Knowledge of how data flows between ingestion/vendor files to the final product/s
• Domain Knowledge: Expertise in KYC/AML/Third Party Risk Management/Cross Referencing Products.
• Product Knowledge: In-depth understanding of Factset/Capital IQ & Capital IQ Pro/Bloomberg is highly desirable.
• Stakeholder Engagement: Extensive experience in vendor/client/product interaction.
• Analytical Skills: Strong critical thinking and problem-solving capabilities.
• Leadership Qualities: Demonstrated ability to lead and inspire teams.
• Proactive Approach: Proactive and professional agility in addressing challenges.
• Time Management: Excellent time management skills.
• Team Player: Strong team collaboration and interpersonal skills.
• Attention to Detail: Meticulous attention to detail.
• Adaptability: Flexibility to adapt to various work environments and situations.
• Multi-Tasking: Ability to manage multiple teams and tasks simultaneously.
• Flexibility: Should be up for taking certain calls & collaborate with members/stakeholders across different time zones

Basic Qualifications:

• Education: Graduate/postgraduate in finance/MBA.
• Technical Proficiency: Advanced proficiency in MS Excel and SQL (Sequel).
• Business Intelligence Tools: Knowledge of Power BI, Tableau is an added advantage.
• Lean Concepts: Basic knowledge of Lean concepts is desirable.
• Reporting Exposure: Exposure on reporting tools such as PowerBI &/or Tableau will be an added advantage

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP103.1 - Middle Management Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)