Data/Information Mgt Analyst - C09 - CHENNAI

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

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The Operations MIS team focuses on creating reports, dashboards, and performance metrics to provide actionable insights for various business functions, including USPB WFM & Customer Service and Wealth Ops MIS. They are responsible for building and maintaining datamarts, migrating legacy BI tools to modern platforms like Tableau, and automating data refreshes for dashboards. Projects include tracking ATM availability and performance, managing service tickets, and upgrading software for uninterrupted service. They aim to empower business stakeholders with accurate and timely information for strategic decision-making. Their work also supports capacity planning and issue remediation efforts.

The Data/Information Mgt Analyst - C09 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Interprets data and makes recommendations. Researches and interprets information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

In this role, you're expected to:

• Gathers operational data from various cross functional stakeholders to examine past business performance
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, should ideally have the following skills and exposure:

• Data Warehousing & BI Tools: Strong understanding of data warehousing concepts, ETL processes, and experience working with Business Intelligence platforms (e.g., Tableau, Power BI).
• Reporting & Dashboard Development: Proficiency in developing reports, dashboards, and performance metrics using reporting tools and data visualization techniques. Ability to create clear and concise visualizations of key data.
• Data Management & SQL: Expertise in data management principles, SQL programming for data extraction and manipulation, and database management systems.
• Communication & Stakeholder Management: Ability to effectively communicate technical information to non-technical stakeholders and collaborate with business partners to understand reporting requirements.
• Automation & Scripting: Experience with scripting languages (e.g., Python) and automation tools (e.g., SSIS) for automating report generation, data refreshes, and other routine tasks.

Education:

• Master degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute
   
• BTech/B.E/MCA in Information Technology / Information Systems / Computer Applications

Experience:

Established competency in one or more of the following:

• 0-2 years (for master’s degree) / 2-4 year (for 4 years bachelor’s degree) of relevant work experience in Data Management / MIS / Reporting / Data analytics within Banking / Financial Services / Analytics Industry 
•  Programming –SQL
•  Data Manipulation: PySpark, python, SSIS
•  Visualization: Tableau / Power BI
• Reporting: SSRS
• Databases: MS SQL Server, Teradata
• Understanding of Systems and Technology Platforms
• Strong analytical aptitude and logical reasoning ability
• Strong communication skills
•  Good presentation skills
   

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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