HR Systems & Data Specialist

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

The HR Systems & Data Specialist is the subject matter expert on Indigo’s HR system (UKG), with a primary accountability for system maintenance, along with identifying and delivering on process improvements.  In its first year, this role will be accountable for setting and implementing Indigo’s HR Technology roadmap, functioning as the primary integrator of new UKG modules to Indigo’s existing suite.  Reporting to the Director, Total Rewards & HR Technology, the incumbent will likewise develop and generate dashboards and analytics in collaboration with cross-functional and HR partners to guide strategic decisions.

KEY PERFORMANCE METRICS

• Employee engagement
• Systems design and effectiveness
• Data & analytics communication and education
• Program administration, maintenance and cost management

KEY ACCOUNTABILITIES

Functional

• Administer, maintain and troubleshoot the HR system (UKG) and associated integrations on a day-to-day basis, supporting user needs, responding to inquiries, addressing issues experienced by users or system issues
• Serve as an escalation point for HR and Payroll teams on researching and resolving system or integration issues and unexpected results or process flaws
• Prepare and execute system updates, rolling out new features and functionalities to optimize performance and usability
• Conduct on-going system audits to proactively identify and mitigate risks
• Collaborate with the UKG support team to configure, implement, test, and maintain additional modules, ensuring their successful introduction to the business as part of the HR technology roadmap
• Support payroll team to ensure smooth operation of all year-end reconciliation processes
• Ensure data quality, control, integrity and security of all configurations within the system
• Act as a subject matter expert on HR system-related issues and provide training and support to end-users
• Evaluate HR system functionality to recommend enhancements for system effectiveness on an ongoing basis
• Participate in various HR projects to provide technical HR system support
• Ensure data accuracy through routine data audits and validation
• Build intelligence and insights from people data by preparing dashboards on workforce metrics for leadership teams and stakeholders.   Support ad hoc reporting requests as necessary  

People

• Develop positive and productive peer relationships
• Work in a collaborative and constructive manner with team and cross functional partners
• Support the Manager, Total Rewards and working effectively with other members of the HR team to achieve business goals
• Support HR and cross functional partners as required.
• Maintain strong positive relationships with all internal and external stakeholders and providers

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do  
• Celebrate diversity of thought and have an open mindset 
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes  
• Embrace, champion and influence change through your team and/or the organization 

SCOPE

Reports to: Director, Total Rewards & HR Technology

KEY RELATIONSHIPS

• Human Resources
• Payroll
• Finance
• Operations
• External vendors & consultants

Qualifications

Qualifications / Experience

• 3+ years of experience with HR Systems Administration and implementation, particularly UKG
• Expertise in data analysis using tools such as Cognos BI, and programming languages such as SQL
• Strong technical and functional knowledge of HR systems and integrations.
• Proven ability to communicate technical details in a clear and usable form to end users
• Knowledgeable regarding relevant legislation
• Experience in the retail/customer service industry preferred 
• Demonstrated experience with understanding HR program principles and practices
• Bachelor’s degree in HR Management, IT and/or Business Administration or a related field preferred

Competencies / Skills / Attributes

• Demonstrated time management skills, including the ability to adhere to schedules and manage processes; the ability to organize and prioritize work to manage timelines and to meet defined deadlines in a fast-paced work environment
• Excellent verbal and written communication skills with an ability to engage at all levels in the organization (including technical teams, field users, and executive management)  
• Strong analytical skills and excellent organization and planning skills  
• A solution-oriented individual with exceptional attention to detail, comfortable in a fast-paced, confidential environment  
• Strong proficiency using Microsoft Office products, with a focus on Excel, Word and PowerPoint
• Customer focused with the ability to manage multiple priorities at one time while delivering result

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME