Solutions Engineer

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We’re looking for a Solutions Engineer to join the Presales team at Replicant. This individual will learn the art of building AI Agents and prototyping customer service use-cases for demoing to potential prospects so that we can tell meaningful stories and win new business opportunities.

Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a Senior Solutions Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the presales process.

What You’ll Do

• Work closely with the sales team to gather customer requirements

• Own the technical side of the sales process

• Identify technology trends in industry verticals

• Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more

• Review and write API specifications for internal and external stakeholders

• Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality

• Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform

• Analyze conversational data to uncover trends, insights, and areas for automation or improvement

• Translate findings into clear narratives that resonate with business and technical stakeholders

• Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment

• Attend customer meetings and provide technical support to the Account Executives

What You'll Bring

• 5+ years in a Solutions Engineering or similar customer-facing technical role

• Curiosity about AI and some experience with prompt engineering (formal or self-taught)

• Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)

• Clear written and verbal communication, with an ability to tailor your message

• A collaborative, get-things-done mindset

• A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver

• Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers

  #LI-Remote

We recognize that not everyone takes the same path to gain experience—if this role excites you and you bring some of the qualifications, we encourage you to apply.

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.