Support Desk and Data Analyst

Support Desk and Data Analyst

Leeds, Yorkshire

Permanent, Part time – 20h per week

Salary: £25-28k pro rata DOE

Simplifying Complexity

Our client Inscyte Limited is a specialist Private Finance Initiative and asset management consultancy that provides direct services in support of public sector provider organisations as well as those engaged in delivering public facing services that work for communities. Since their launch in 2007, Inscyte’s objective has been to improve the effectiveness and value for money of private sector services provided to the public sector. They are experts in contractual, commercial negotiations, facilities management and capital project management and delivery.

They are now looking for a curious and collaborative Support Desk and Data Analyst to join their team in Leeds, Yorkshire.

You will be helping to deliver the increasing demand for contractual compliance and asset and facilities management expertise on behalf of Schools, Academies, Local Authorities and Social Housing clients across public sector commissions. The role will provide the support in identifying, locating, analysing, recording, and processing contractual information in relation to client’s projects.

Support Desk and Data Analyst, the role:

• Acting as a dedicated first point of contact on helpdesk support system, providing timely and professional assistance to clients on matters relating to their facilities and estate
• Collecting issues’ information (over the phone) – understanding, empathising and providing solutions to clients in a polite and calm manner
• Monitoring the responses and recognising trends in relation to Contract performance and service standard management outcomes - reviewing data from contractor CAFM systems
• Managing monthly reporting against payment mechanisms and deduction profiles
• Providing planned and ad hoc reports to clients regarding the service activities across the Help Desk
• Contributing to the efficient and effective working of the support desk service function
• Overseeing and challenging the appropriateness performance data within the contractual setting
• Managing client data collection system updates and data collection - ensuring that helpdesk records are kept accurate and up to date
• Processing monthly report data and administering technical distribution
• Maintaining strict confidentiality of information that may be disclosed
• Providing feedback to the management team regarding the effectiveness of the service desk function, common issues, trends and potential improvements

Full Job Description will be provided upon application.

Support Desk and Data Analyst, the person:

• Advanced Excel skills (ability to create and amend PivotTables, VLOOKUPs, and other similar advanced formulas)
• Effective communicator who can deliver information in a constructive and empathetic manner
• Experience analysing, comparing, interpreting and presenting complex data sets
• Ability to translate operational/contractual requirements into actionable data insights
• Strong organisational skills, high attention to detail and ability to work to deadlines
• Knowledge of optimising data processes - understanding data and being able to provide insight and analysis through clear visual and verbal communication
• Comfortable working in a fast-paced environment, working under pressure and to tight deadlines
• Capable of presenting spreadsheet information including numerical data

Support Desk and Data Analyst, the benefits:

• 25 days Annual Leave (pro rata), plus Bank Holidays and day off for your Birthday
• Flexible hours working arrangements
• Private Medical Insurance
• Annual bonus scheme
• Professional development and training support

Offers will be conditional upon pre-employment checks, including Enhanced DBS Check.

Pure Human Resources Limited works in partnership with Inscyte Limited in providing Recruitment support. No applications from agencies please.