Monitoring & Observability Engineer – Chennai, Pune

The Monitoring & Observability Engineer is a senior level position responsible for being an expert with a wide range of monitoring tools, including APM (Appdynamics), Splunk and other tools. The position will drive the monitoring agenda forward for the Global Consumer Bank, driving best-in-class monitoring across all regions and applications, and incubating new capabilities and technologies.

Responsibilities:

• The role will be a monitoring and observability expert.
• Drive the best-in-class monitoring using a range of tools across all regions of Global Consumer bank.
• Drive POCs and incubate new features and capabilities.
• Be forward looking and ensure long term strategic success.
• Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners and application owners to deliver best-in-class monitoring.
• Explain complicated performance bottlenecks to stakeholders.
• Understand complicated application architecture, including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe.
• Build advanced dashboards and queries.
• Be a subject matter expert for the Global Consumer Bank, including conducting brown bags and office hours.
• Recommend product customization for system integration
• Identify problem causality, business impact and root causes
• Advise or mentor junior team members
• Impact the engineering function by influencing decisions through advice, counsel or facilitating services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-7 years of relevant experience in an Engineering & IT role

• At least 2+  years of hands-on working experience in:
  • Strong understanding of UI/UX principles and best practices.
  • Proficient in JavaScript, TypeScript,  HTML, CSS, React, and Node.js.
  • Experience with backend technologies and databases (e.g., MongoDB).
  • Experience with Python Programming.
  • Experience with version control systems (e.g., Git).
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills.
  • Create modular and reusable React components to streamline development and maintain consistency across the application
  • Continuously improve existing applications, addressing bugs, and implementing new features.
  • Good exposure to microservices/micro front end architecture.
  • Experience with building applications on cloud platform.
  • Experience with CI/CD tools (e.g.  GitHub Actions)
  • Portfolio showcasing UI/UX projects.
• At least 2+  years of hands-on working experience in:
  • Enterprise monitoring system (such as AppDynamics, Grafana or any APM solutions)
  • Automation scripting (such as Python, PowerShell, etc)
  • Drive the implementation and configuration of Enterprise Observability solution( AppDynamics) to meet organizational monitoring needs.
  • Plan, design, build and manage Observability for the applications running multi-cloud environment.
  • Perform regular updates, patches, and upgrades to observability tools to ensure they are up-to-date and secure.

• 2+ years working Splunk (or alternative log analytics tool)
• 2+ years of Experience with a range of architecture techstacks including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe.
• Experience with synthetic monitoring tools (ideally Micro focus BSM / APM)
• Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools.
• Big Data / AIOPS experience is a strong plus. Including experience with the Splunk Machine Learning Toolkit.
• Experience working in Financial Services or a large complex and/or global environment
• Experience working with diverse stakeholders, including operations, application developers and performance testing.
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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