IT Application Specialist

Who we are Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a strong Senior IT Applications Specialist who is highly motivated and very passionate about the company's success, growth, and service quality. You will have superior analytical and problem-solving skills, high internal client satisfaction standards, and timeliness. This role will be pivotal in exploring, designing, and deploying AI solutions, including chatbots and advanced search functionalities, to enhance IT services and improve employee productivity.

What you'll do:

The Senior IT Applications Specialist is responsible for the design, configuration, implementation and maintenance of Geotab’s IT application systems. This position is also responsible to maintain a secure and highly available application environment. You will be responsible for identifying and implementing features, functions and capabilities to support internal client business plans. Role includes investigating and troubleshooting application issues of a complex nature, identifying improvement in existing applications, and clearly communicating these to the appropriate teams. This position requires you to work with other internal and external resources to maximize business benefits associated with these applications.

How you'll make an impact

• Understands how their work as an application specialist fits into Geotab’s ecosystem, takes initiative to identify problems and propose team projects that resolve them.

• Owns design, planning, execution and testing for projects, enhancements and break/fix issues.

• End-to-end responsibility for designing, implementation and maintaining of managed enterprise IT applications.

• Works with their team and adjacent teams to solve problems. Escalates problems that have wider scope. More senior involvement in problem solving and encouraging team members to work through issues that have a more narrow scope.

• Establish relationships with various teams in order to troubleshoot issues and develop long term solutions effectively.

• Design, configure, implement and maintain applications and service requirements while researching and establishing best practices.

• Lead and/or participate in projects as a technical subject matter expert.

• Analyzing new functionality in application releases to determine how it should be used.

• Plan, coordinate and test upgrades for enterprise applications, recommending changes for improvement as needed while ensuring systems will operate correctly in current and future environments.

• Work closely with business owners in order to understand business needs and manage expectations of users being supported.

• Perform daily health checks to detect issues and minimize downtime.

• Performance tuning by identifying ways to maximize the potential and ensure high availability of applications.

• Identify and resolve medium to highly complex production problems for supported applications.

• Provide advice and recommendations to management regarding technology directions, decisions, security policy, and roadmap.

• Lead and ensure in-depth analysis of problems and initiate corrective actions and implementation of preventative measures.

• Lead in knowledge transfer sessions and documentation, mentor peers.

• Create and maintain SOP’s for application portfolio including other technical documentation to be used by internal Geotab technical and non-technical teams.

• Write and maintain automation scripts and leverage configuration management to increase system efficiency and effectiveness.

• Maintain application monitoring / alerting capability.

• Maintain knowledge of docker containers in a production environment.

• Management of global Active Directory infrastructure including patching and general maintenance.

• Manage Google Workspace within Geotab’s corporate system and service environment.

• Experience managing Mobile Device Management (MDM) solution’s.

• Zero Trust Architecture management.

• Ability to effectively prioritize multiple requests, projects, and activities typically working under pressure.

• Participate in an after-hours on-call rotation.

• Support Geotab global strategic initiatives.

• Participate in a 24x7 on-call rotating schedule (if applicable).

• Lead the implementation and management of AI-driven IT solutions, such as conversational AI for internal support and intelligent search tools.

• Identify and evaluate opportunities to apply AI for solving business challenges and enhancing overall employee productivity and experience.

• Champion AI-inspired change enablement and management practices within the IT department and broader organization.

What you'll bring to the role

• 5 - 8 years of experience in technical, functional & system support of IT applications.

• 5 - 8 years experience with Cloud Platforms (platform components, assembling applications, and run-time architecture).

• Advanced knowledge of ChromeOS, Windows, Mac, and Linux OS installation, configuration, troubleshooting, and maintenance.

• Advanced knowledge of SSO methodologies (SAML & LDAPS).

• Strong programming/scripting knowledge - Powershell,  Python, Bash, etc.

• Expert in managing and supporting Linux-based environments.

• Expert in managing and configuring Active Directory/Group Policy.

• Experience with cloud computing platforms including Google Cloud, AWS, and Microsoft Azure.

• Experience with Zero Trust Architecture.

• Able to work well under pressure and respond to fast changing priorities and deadlines.

• Highly organized and able to manage multiple tasks and projects simultaneously.

• Excellent verbal and written communication skills.

• A strong team-player with the ability to engage with all levels of the organization.

• Strong technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

• Entrepreneurial mindset and comfortable in a flat organization.

• Experience with or a strong demonstrated aptitude for implementing AI solutions (e.g., chatbots, AI-powered search, process automation) within an enterprise IT environment.

• Possesses an innovative mindset with the ability to conceptualize and articulate how AI can transform IT operations and solve business problems.

• Professional certification in IT (e.g. Google ACE, Google Professional Collaboration Engineer, Linux +, AWS) highly valued.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.