Cloud Operations Engineer

The Company

Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to re-imagining online commerce, the work we do is not only transforming the world of business—it is helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.

Oracle’s commitment to R&D is a driving factor in the development of technologies that have kept Oracle at the forefront of the computer industry. If you are passionate about advanced development and working on the next-generation large-scale distributed systems for the most popular open source database in the world, which is optimized for the cloud providing the best performance, we would like to talk with you.

What you will do:

The HeatWave service team is responsible for the massively parallel, high performance, in-memory query accelerator. HeatWave is 6.5X faster than Amazon Redshift at half the cost, 7X faster than Snowflake at one-fifth the cost, and 1400X faster than Amazon Aurora at half the cost. It is the only cloud-native database service that combines transactions, analytics, and machine learning services into HeatWave, delivering real-time, secure analytics without the complexity, latency, and cost of ETL duplication.. This eliminates the need for complex, time-consuming, and expensive data movement and integration with a separate analytics database. The new MySQL Autopilot uses advanced machine-learning techniques to automate HeatWave, which make it easier to use and further improves performance and scalability. Join us to help further develop this amazing technology.

This cutting edge technology serves critical business needs, which is changing the way data transactions function, all over the world. You will make a technical impact on the world with the work you do.

Join a fun and flexible workplace where you’ll enhance your skills and build a solid professional foundation. As a Cloud Operations engineer for Oracle's Heatwave service team you will contribute to an exciting team working on one of the hottest cloud services. You will use your skills to learn how to constantly deliver and improve on these tremendous cloud services. Operations work will include troubleshooting production issues and handling requests for upgrades, patches or modifications. When not working on operations you will be working on software engineering tasks such as review of incidents to drive  improvement of services, tools or runbooks to increase our reliability, scalability and reduce operational overhead through automation, training, documentation, service enhancement, or process. This position has the opportunity to leverage and learn the ins and outs of current cloud service architecture, deployment, monitoring and operational technologies. There are many useful and desirable skills which will be acquired if not already present. See below for the many cool and current technologies in play.  The ideal candidate has some of the many skills, but key is the motivation and ability to learn quickly as well as a passion for an excellent customer experience. Learn more at https://www.mysql.com/products/heatwave/ 

Career Level - IC2

Engineer will:

• Improve monitoring, notifications, configuration of Heatwave services.
• Perform proactive service checks and monitor/triage and address incoming system/application alerts, email and phone calls to ensure appropriate priority and meeting service SLA response time.
• Triage and troubleshoot service impacting events from multiple signals including phone, email, service telemetry and alerting.
• Participate in activities for services such as upgrades and patching.
• Identify and work with engineering to implement opportunities for automation, signal noise reduction, recurring issues and other actions to reduce time to mitigate service impacting events and increase the productivity of cloud operations and development resources.
• Coordinate, document and track critical incidents ensuring rapid and complete issue resolution and an appropriate closed loop to customers and other key stakeholders.
• Contribute to a healthy, supportive and inclusive team culture.
• Provide feedback to development teams about operations administration dashboards functionality and UIs.
• Up-skill by learning new features delivered for the service in accordance with the product roadmap.
• Improve the availability, scalability, latency, ease of use, and efficiency of service control plans and operational tooling.
• Participate in service capacity planning and demand forecasting, software performance analysis and system tuning.
• Support secondary Heatwave on AWS cloud service as per business requirement.
• Potentially participate in regular rotations as a central part of the 24x7 Operations team, Includes rotational work on weekends, Public Holidays, US East timezone shifts.
• Need to be reliable in terms of working scheduled hours.
• Need to be motivated quick learners.

Desired skills include

AWS-specific skills which would be a plus but are not strictly required:

• Familiarity with AWS services (e.g.: Lambda service, Step functions, DynamoDB, AWS Session manager, CloudWatch, etc.).
   

Familiarity with OCI or equivalent Cloud services (e.g.: IAM, Compute, Load Balancer, Object Storage, Health Monitor).

General skills for working in this operational role:

• Basic understanding of serverless cloud architecture.
• Familiarity with MySQL database, SQL query interface and general database concepts.
• Experience with Python programming, bash scripting & Git.
• Basic Linux system administration knowledge and experience and familiarity with Linux troubleshooting and internals.
• Familiarity with Networking concepts, DevOps model.
• Work productively in a fast-paced, team-oriented Agile environment.
• Contribute to operational activities such as writing runbooks, troubleshooting, operations automation, and instrumentation for metrics and events.
• Good technical writing and communication skills. Engineers will need to be able to clearly write descriptions of operational issues and corrective actions for incidents.
• Experience with Agile methodology (Scrum or Kanban).
• Very strong analytical skills to identify problem root causes.
• Experience in collaborating with cross-functional teams like Development, QA, Product management, etc.
• Systematic problem-solving approach, combined with a strong sense of ownership and drive in resolving operations issues.
• Experience working under pressure to mitigate customer issues affecting service reliability, data integrity, and overall customer experience.
• Monitoring, management, analysis and troubleshooting of large-scale, distributed systems.
• BS/BE or MS/Mtech degree in Computer Science, Electrical/Hardware Engineering or related field.
• 2+ years experience delivering and operating large scale, highly available distributed systems.
• 2+ years of work experience as a Software, Site reliability, Operations or Customer Support engineer.

Career Level - IC2

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.