Workflow Engineer

Who is SerotoninSerotonin is the premier go-to-market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. Since 2020, we’ve partnered with over 300 clients across AI, consumer tech, digital assets, venture capital, and web3 infrastructure. With a global team of 90+ spanning 15 countries, we provide end-to-end services across public relations, growth marketing, analytics, content, design, and more. At the heart of our operations is the Serotonin Platform, a hub that connects founders and innovators to the resources they need to scale.
About the RoleWe are seeking a Workflow Engineer with a sharp focus on leveraging best-in-class AI tools to streamline and elevate operational processes across Serotonin’s global business. In this role, you will be responsible for identifying opportunities, architecting intelligent workflows, and deploying advanced AI-driven solutions that scale with our operations.This role will report directly to the General Partner and collaborate closely with senior leadership to drive automation, reduce manual tasks, and empower Serotonin’s teams with smarter systems and processes.

Responsibilities

• Analyze and audit cross-functional workflows to identify automation and optimization opportunities.
• Research, evaluate, and implement cutting-edge AI tools (e.g., GPT-based systems, RPA, intelligent document processing) to enhance operations.
• Design, develop, and maintain intelligent workflows using low-code/no-code automation platforms and custom code where needed.
• Fine-tuning existing LLMs (e.g., GPT models) on internal data to improve performance on specific tasks like summarization, classification, or chatbot interactions.
• Integrate disparate systems via APIs to ensure seamless data flow and interoperability.
• Translate business requirements into scalable technical solutions that reduce friction and increase team velocity.
• Establish metrics and dashboards to monitor workflow performance, reliability, and ROI.
• Document all systems, integrations, and processes to ensure operational clarity and knowledge sharing.
• Train and support team leads in adopting new workflows and tools, ensuring long-term sustainability.
• Stay current on emerging AI and automation technologies and provide recommendations for continuous improvement.

Requirements

• 2+ years in a workflow automation, systems engineering, or business process role, with a demonstrated focus on AI tools and technologies.
• Hands-on experience with AI-powered platforms (e.g., OpenAI, Zapier, Make, UiPath, Retool, LangChain, or similar).
• Proficiency in scripting languages such as Python or JavaScript, especially for building or customizing AI integrations.
• Strong understanding of business process modeling, system architecture, and data flow.
• Proven ability to evaluate tools and technologies to solve operational challenges.
• Excellent communication skills and the ability to collaborate across technical and non-technical teams.
• Experience with CRM (e.g., Salesforce, HubSpot), ERP systems, and project management platforms (e.g., Asana, Jira).
• Familiarity with data visualization and reporting tools (e.g., Looker, Power BI, or Tableau).
• Self-motivated, highly organized, and excited by the opportunity to help scale a fast-moving, high-impact organization.

Benefits

• Competitive Salary
• Health Insurance - (US Only) 
• Remote Work Environment

Bonus Points – Video Prompt for Workflow Engineer ApplicantsTo significantly strengthen your application, we invite you to record a short video (2–4 minutes) and share it via Loom or a private YouTube link, answering the following prompt:
Walk us through a workflow or system you built (or significantly improved) using automation or AI tools.
Please cover:- What was the core problem or opportunity you identified?- How did you architect the solution and decide which AI tools to use?- What results or impact did your solution achieve?
This is a great opportunity to showcase your problem-solving approach, technical thinking, and ability to drive meaningful outcomes through automation.