Commercial Operations & Data Analyst

Description

Passionate about positive change? Tech-savvy and ambitious? Join us at Birdman for an incredible opportunity to empower healthier, sustainable choices. Take flight and be part of our journey! 🌱🚀🦅

The Role: We are looking for a Commercial Operations & Data Analyst, with excellent communication skills, charisma, and a high attention to detail to handle this process, customer service, and order tracking. The role main objective is to ensure that the supply chains have what they need to continue the operational flow. The role involves providing concise information aligned with the customer's interests, clarifying doubts, and resolving issues in the order fulfillment process. The successful candidate is someone passionate about putting the customer first and with experience working under pressure. Get ready to soar and make a difference! 🌱🦅🫵💲

The Goal: At Birdman, we strive for greatness. Our goal is clear - become a global leader in the supplements industry and become a trailblazer in the plant-based revolution. You'll be an essential part of this transformational journey, steering us towards unparalleled success.

Requirements

Key Responsibilities:

📦 Order Management & Logistics Coordination: Downloading and validating purchase orders from SPS Commerce and customer portals (e.g., Walmart, Costco, Soriana), creating orders in ERP system, coordinating pickups, and ensuring documentation (ASNs, invoices) is ready for shipment.

📋 Delivery Monitoring & Issue Resolution: Overseeing delivery status and proactively addressing any incidents with clients or carriers to ensure timely and complete fulfillment.

🧾 Billing & Financial Support: Preparing and uploading invoices punctually to respective portals, following up on acceptance, and handling disputes, credit notes, and returns in accordance with company policies.

📊 Inventory Control: Maintaining updated inventory records and coordinating internal shipments with warehouse teams to ensure product availability and tracking.

⚙️ Process Automation & Efficiency: Using Power Query for data transformation and Power Automate for basic approval workflows and internal alerts. Continuously improving templates, reducing manual tasks, and eliminating redundancies.

📈 Reporting & Insights: Generating operational reports (e.g., in-transit POs, aging, kit dispatches) to support decision-making across departments.

🔍 Data Analysis & Visualization: Assisting in Ksolve report updates and collaborating with BI teams to develop data structuring and dashboarding skills.

🚀 Commercial & Strategic Development: Participating in continuous improvement initiatives, documenting key processes, and building capabilities for future roles in business analysis or strategic execution.

Basic Qualifications:

🎓 Academic Excellence: You've soared high in your educational journey, holding a Bachelor's degree from a top-tier school. Whether you majored in Business or Engineering, your passion and dedication shine through.

🚀 Beyond the Books: We value more than just grades. Show us your extraordinary achievements in extracurricular activities that demonstrate your drive to make a difference.

📊 Data-Driven Decision Maker: Your decisions are grounded in data, not guesswork. You're a master at turning numbers into meaningful actions, empowering us to fly towards success.

🗣️ Multilingual Communicator: Fluent in the language of innovation, you excel in written and verbal communication in both English and Spanish, connecting with a global audience.

🦾 Resourceful & Entrepreneurial: Challenges excite you because they fuel your resourcefulness and entrepreneurial spirit. You're a hands-on problem solver, always ready to take flight!

Bonus points if:

🌱 Embrace Our Mission: Your passion for creating a positive impact on our planet aligns perfectly with Birdman's values. You're driven by a deep commitment to our mission and eager to contribute to a sustainable and healthier world.

🚀 2+ Years of Digital Mastery: Your expertise through an ERP: SAI, SAP, Oracle, Microsoft Dynamics, Intelisis or other.

💼 Account Management Ace: Proven track record of excellence in sales or customer service.

📊 Analytical Wizardry: Advanced knowledge of Excel, R, and SQL empowers you to wield data with precision. Your proficiency in business intelligence tools unlocks deeper insights for strategic growth.