NOC Manager

About Junglee Games:

With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.

Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee’s mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Job overview:

As our NOC Manager, you will be responsible for maintaining the stability and reliability of our infrastructure and systems during live games and tournaments. You will oversee incident response, problem management, and service reliability while driving operational excellence across the Junglee Games portfolio. This role combines technical expertise, leadership, and a proactive mindset to minimize downtime, optimize workflows, and deliver actionable insights to stakeholders.

Job Location

• Gurgaon / Bangalore

Key responsibilities:

• Manage and provide visionary leadership to a team of LiveOps engineers, fostering a culture of collaboration, innovation, and technical excellence.

• Oversee day-to-day LiveOps operations, ensuring efficient resource allocation and workload management, leveraging data-driven insights.

• Utilize deep technical expertise in AWS, GCP, Azure, and Python to guide troubleshooting and problem resolution, for proactive network monitoring and predictive maintenance.

• Design and implement advanced observability tools & self healing systems, to optimize systems performance, enhance fault detection capabilities & automated remediations.

• Develop and execute strategic initiatives towards automation & reduction in manual toil.

• Implement and refine best practices for incident detection, response, and resolution.

• Drive RCAs to closure, implement processes and tools for pattern matching and avoid future impact to business.

• Prepare and present regular leadership reports and updates on LiveOps performance metrics, and technological advancements.

• Stay updated on industry best practices and advancements, proposing innovative ideas for LiveOps improvement.

Qualifications & skills required

• Bachelor's degree in Computer Science or related field preferred.
• Minimum 10 years of experience in IT operations, with at least 6 years in a managerial capacity within a LiveOps environment with focus on team & tools enablement.
• Strong leadership skills with a proven ability to inspire and motivate a team
• Extensive experience in implementing, managing and improving observability tools for diagnosis, remediation and avoidance of business impacting incidents.
• Strong experience in automation and self-serve methodology.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills, with attention to detail and a commitment to continuous learning and professional development.
   

Be a part of Junglee Games to:

• Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

• Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

• Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

• Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

• Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

• Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.

Know more about us 

• Explore the world of Junglee Games through our website, www.jungleegames.com.

• Get a glimpse of what Life at Junglee Games looks like on LinkedIn.

• Here is a quick snippet of the Junglee Games Offsite’24

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