Senior Financial Services Operations and Risk Data Analyst

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Financial Services Risk Data Analyst to join our Payment Operations team in Toronto, Vancouver, or Calgary.

What your team does:

Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader International footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

Who you are:

Reporting directly to the Director of Payment Operations, we are seeking a Senior Risk Management and Data Analyst, with experience in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in the buildout, development and execution of financial services and risk management data insights initiatives. We are looking for someone who understands and is familiar with solutions including but not limited to card payments, ACH, wires, banking, as well as fraud prevention analysis tools and analysis. The candidate will play a critical role by using data analytics in developing risk management strategies, influencing decisions related to product ideation, business and risk vendor selection and management, and play a direct support role in cross functional product and risk management initiatives while balancing day to day queues and alerts around merchant and transaction risk processes with the payment operations team.

What you’ll do:

• Lead the development and implementation of advanced analytics and predictive models to assess and address product and portfolio risk, optimize operational processes, identify growth opportunities, and improve overall portfolio performance

• Own the measurement of Operational and Risk Management KPIs developing frameworks for understanding causation, attribution, and trends ensuring alignment with leadership as well as the operational/risk management team 

• Design and maintain calculators and pricing predictive models for card payments, ACH, wires, and other financial services solutions for existing and emerging global markets in line with card network interchange and costs, and regulatory compliance

• Creating data based frameworks and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience

• Take initiative in identifying operational and risk gaps that can be met with internal buildouts or external solutions and conduct preliminary analysis on how they would integrate into our Fintech platform

• Collaborate with product, marketing, operational teams, and external vendors to deliver actionable insights and ensure alignment on strategy, goals, and metrics, contributing to data integrity and the success of key initiatives

• Support operational teams in managing various merchant and transaction monitoring operational queues with the goal of safeguarding the business, advising the operations and risk management teams on best practices in evaluating merchants and transaction credit and fraud

• Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team

• Use data insights to define the risk tolerance levels for products both at the pilot stage and those already available to the general public 

• Collaborate with the data team in creating both operational as well as risk management dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

• Design materials to educate internal teams and customers about emerging fraud techniques

• Serve as an operational liaison with the key third-party fintech service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers

 

What you may have:

• At least 3-5 years Financial Services, Payments, or Fintech experience including a solid understanding of each of the various card networks, their risk profiles, as well as that of other payments solutions like ACH, wires, and emerging technologies like Buy Now Pay Later

• At least 2 years of Fraud and Risk Prevention experience within financial services

• At least 2 years of data analytics or data science in a vertical SaaS environment

• Strong data analysis skills including writing and amending SQL Queries as well as data mining solutions and dashboard building platforms

• Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization 

• Experience working in and with global markets outside of North America in a Payments or Fintech risk management and fraud prevention capacity

• Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment

• Demonstrated strong interpersonal and communication skills, both written and oral

• Comfortable working in a technical operations environment with tight deadlines 

Serious bonus points if you have:

• Direct experience at a digital bank in a data or risk analytics capacity

• Direct experience at a fraud prevention vendor or vertical SaaS platform

• Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network

• Knowledge of ACH transactions and reversal fraud risk

• Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations    

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $85,000 to $100,100 to $115,200 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers