Data Analyst - Driver Experience & Fulfillment

About the Role
As Driver Experience & Fulfillment Data Analyst, you’ll play a crucial role in analyzing all available driver’s data for the business to utilize in deciding their next steps. Working in a fluid, fast-paced environment, where the latest cutting-edge software technologies are at your disposal, you’ll research and analyze driver’s insights and current driver’s trends to create robust business reports that will improve the overall driver’s experience in the apps. Your work will also provide the necessary data and insights for our local teams to further their experimentations and better optimize their products and services to driver’s preferences and needs.

What you will do

• Develop and maintain driver’s related dashboards to monitor key metrics and compare achievements against targeted goals.
• Analyze various data points, detect anomalies and spot trends to drive business and strategic decision-making on driver’s initiatives.
• Collaborate with the BI, Data Science, Marketing, Strategy and Product Management teams to ensure alignment on data analysis, methodologies, insights, and recommendations and proactively escalate issues to relevant stakeholders.
• Analysis on the competitive intelligence insights and findings.
• Create automated weekly reporting & business forecasting
• Create compelling presentations for insights & strategy recommendations.
• Be the go-to person on anything related to the multiple health metrics and analysis.

What you will need

• A BS/MS in Business, Engineering, Computer Science, Mathematics, Economics, Statistics or equivalent experience
• 3+ years of experience within one or more of the following fields: Business Analytics, Strategy and Planning, Consulting, Growth or relevant functions
• Comfortable analyzing large amounts of raw data with an obsession to detail and accuracy of data
• Able to uncover the story and relationship behind the numbers and communicate the insights to a wider audience
• A proactive team-player who can work under pressure and tight deadline
• Proficiency in multiple analytic, database, and visualization tools (e.g., Tableau, Looker Studio, etc.) along with strong knowledge of SQL
• A scientific and hypothesis-driven thinking process with the ability to create a structured way of problem solving with MECE issue trees and impact sizing
• Strong project management skills to manage complex projects and to prioritize and effectively collaborate with multiple internal and external stakeholders

About the team
You play a pivotal role to improve the quality life of drivers which have direct correlation to customer experience. Though everyday will be very challenging balancing the expectations from drivers (thru regions) and business team but you feel great satisfaction as you are directly creating a social impact.
About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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