Network Intelligence Senior Analyst

JOB PURPOSE: 

The Network Intelligence Senior Analyst collaborates closely with the Lead Network Intelligence Analyst and the Director of Network Intelligence to shape and execute analytics strategies and goals. They will engage with stakeholders across Technology to pinpoint opportunities where data can drive actionable insights and impactful reports. Their role involves developing sophisticated data models in partnership with the team and other analytics groups. They will be the primary expert in predictive analytics and network reporting, playing a crucial role in supporting Midco’s mission to maintain a Best-in-Class Network.

KEY FUNCTIONS: 

Execute

• Deliver high quality analytics, reporting and guidance based on and in depth understanding of Midco’s network and its performance.
• Develop Network Reliability and Performance reporting that is consistent with industry and technology trends.
• Document assumptions and methodologies critically examine results and anticipate questions or objections.
• Follow through on commitments and take personal responsibility for achieving or exceeding goals.
• Utilize data to analyze and report on the Midco’s Service Level Agreement (SLA) with customers and 3rd parties.

 Think Strategically

• Engage with stakeholders to understand different perspectives and concerns to drive new analytics.
• Identify and integrate new datasets, models, and tools that the Network Intelligence team can leverage.
• Utilizing Business Acumen to identify data or knowledge gaps or risks, coordinate with Network Intelligence team to analyze and provide insights and recommendations to reduce risk and improve network performance.

Innovate

• Build and deploy predictive models that allow us to proactively identify degraded network performance.
• Coordinate the development of data models to proactively identify, monitor and trigger workflows to mitigate network impairments and congestion.
• Develop regression models to identify relationships between data and network or product level performance.
• Research and devise cutting edge statistical and analytical methods to explore challenges and opportunities.
• Seek out training and learning opportunities to continuously develop new skills for the team. 

Demonstrate Business Acumen

• Build a deep understanding of Midco’s business and the underlying factors that drive our success.
• Develop and deploy predictive tools, models, and insights in a way that drives smart business decisions.
• Understand how recommended actions impact the team, company, and our customers. 

Collaborate

• Partner with Network Intelligence team and Technology leaders to identify, define and develop critical data and analytics needs.
• Work closely with Technology stakeholders, analysts, and developers to identify new ways to leverage data.
• Build productive partnerships based on trust across all levels and functions of the organization.
• Always communicate effectively and professionally.
• Perform other duties and special projects as assigned.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

EXPERIENCE AND EDUCATION:

• BS/MS in Data Science, Mathematics/Statistics, Engineering, Computer Science, Physics preferred.
• Minimum of 5 years of analytics experience is required.
• Leadership experience in running and managing data projects.
• High Proficiency with data mining, working with large sets or complex systems, and statistical analysis.
• High Proficiency with data-focused programming languages including Python, R, and SQL.
• Experience building, deploying, and maintaining predictive machine learning models.
• High proficiency with Tableau or PowerBi or equivalent business intelligence tools
• Relevant industry experiences reporting, analyzing, or working with HFC, FTTP or Telecom network data.

WORK ENVIRONMENT, PHYSICAL & MENTAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.
• Identify issues and develop fact-based solutions to promote data-drive decision making.
• Ability to analyze complex data sets and derive meaningful insights.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid time away from work programs 
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.  

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.