Applications Support Sr Analyst - C12 - PUNE
TOWER B, EON FREE ZONE II, India
Citi
Citi is a leading global bank for institutions with cross-border needs, a global provider in wealth management and a U.S. personal bank.Provide front-line technical support: Diagnose and resolve production issues related to our generative AI applications, including performance bottlenecks, API errors, data inconsistencies, and infrastructure problems.
Monitor application health: Utilize monitoring tools and dashboards to track key metrics, identify anomalies, and proactively address potential issues before they impact users.
Incident Management: Follow established incident management procedures to document, escalate, and resolve production incidents, ensuring timely communication with stakeholders.
Collaborate with engineering teams: Work closely with development and infrastructure teams to identify the root cause of issues, implement fixes, and prevent future occurrences.
Develop and maintain documentation: Create and update technical documentation, including runbooks, knowledge base articles, and troubleshooting guides.
Automate support tasks: Identify opportunities to automate repetitive tasks and improve support efficiency through scripting and tooling.
Participate in on-call rotation: Provide on-call support on a rotational basis to ensure 24/7 coverage for critical applications.
Continuous Improvement: Contribute to the continuous improvement of our support processes and tools by identifying areas for optimization and implementing best practices.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a related field.
8-13 years of experience in application production support or a related role.
Strong understanding of software development lifecycle and DevOps principles.
Experience supporting cloud-based applications, preferably on AWS, Azure, or GCP.
Proficiency in at least one scripting language (e.g., Python, Bash).
Familiarity with monitoring tools (e.g., Datadog, Prometheus, Grafana).
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
A passion for AI and machine learning.
Bonus Points:
Experience with generative AI models and algorithms (e.g., GANs, VAEs, Transformers).
Knowledge of MLOps principles and practices.
Experience with containerization technologies (e.g., Docker, Kubernetes).
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: APIs AWS Azure Computer Science DevOps Docker Engineering GANs GCP Generative AI Grafana Kubernetes Machine Learning MLOps Python Transformers
Perks/benefits: Career development
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