Data Ops Engineer (CRM & Attribution)

☎ Community Phone

Community Phone is building the Toast for phones. We are the friendliest phone company in the country, supporting >20,000 customers nationwide.

Our product is designed around the physical phone -- the desk phone sitting next to your cash register. We are here to make sure you stop missing calls, your team can use the business phone number in the field, and your customers keep coming back. Outside of our business product, we also have a consumer product that blocks millions of phone scams per year.

Our team is ~70 people strong, across 15 countries. We are cash flow positive.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

• We’re seeking a detail-obsessed CRM & Data Operations Specialist to own our data pipeline, reporting, and CRM infrastructure. You’ll streamline complex workflows into simple, reliable processes—leveraging SQL, HubSpot, and API integrations—to ensure clean attribution and hassle-free analytics.

🚀 You will...

• Build and maintain concise SQL queries for lead, subscription, and revenue reporting
• Audit and clean HubSpot properties, lists, and workflows for consistent data hygiene
• Design straightforward attribution models; eliminate over-engineered tracking
• Develop and manage API integrations between HubSpot, Bright Pattern, Stripe, Zendesk, and analytics tools
• Create and document simple, repeatable processes for data ingestion and reporting
• Troubleshoot data discrepancies and implement automated checks 
• Collaborate with marketing and engineering teams to align on naming conventions, channel definitions, and performance metrics

🏆  You are...

• Hands-on experience with HubSpot CRM setup, customization, and maintenance
• Proficiency in writing and optimizing SQL for analytics and reporting
• Track record of simplifying complex data processes into clear, maintainable workflows
• Experience designing lean attribution frameworks without unnecessary layers
• Excellent attention to detail with a commitment to data accuracy and clarity
• Background in subscription or SaaS billing systems (e.g., Chargebee, Stripe)
• Experience with BI platforms (e.g., Redash) for dashboard creation
• Ability to build trust with people and communicate thoroughly to avoid miscommunication
• Ability to self-project manage and have high throughput
• Ability to question assumptions, prioritize what matters, and thoughtfully consider all incoming requests before executing on a project

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.