Director of Solution Delivery

About Oden:

Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms. This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes. 

As a Manufacturing AI company, Oden is at the forefront of this revolution. We combine large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform so manufacturing operations teams can continuously monitor, analyze, and optimize their production, across a diverse set of processes and conditions. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain - to help True Makers Make Things Better!

Why We Do It:

We like to enable True Makers - those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. 

Oden Technologies is seeking a Director of Solution Delivery to lead the implementation, onboarding, and value realization processes for our enterprise manufacturing customers. You’ll oversee a growing team responsible for ensuring that customers rapidly unlock value from our platform. This is a hands-on role, owning the systems, processes, and team structures required to deliver high-impact, scalable deployments. The ideal candidate brings deep experience implementing complex SaaS solutions in industrial or manufacturing environments, excels at cross-functional collaboration, and thrives in high-accountability, growth-oriented teams.

Why this role matters:

Our customers are global enterprise manufacturers with complex site-level requirements. When implemented, Oden’s platform consistently drives over 10x ROI for our customers. This role is mission-critical to ensuring our customers move from pilot to enterprise scale by aligning technical delivery with strategic business value. You’ll serve as the critical bridge between technical execution and customer outcomes, helping our product evolve to transform how manufacturers harness data to drive continuous improvement. Your success in this role will directly determine customer expansion, long-term adoption, and product evolution.

What you’ll do:

Team Leadership and Development

• Hire, coach, build, & lead a team of high-performing Solution Engineers, Solution Architects, and Solution Managers, creating a culture of execution, collaboration, and fun.

• Define team structure and career development pathways as the organization scales.

Delivery and Value Realization

• Own the full implementation lifecycle from kickoff to measurable value realization ensuring consistent, high-quality, and scalable delivery across customers.

• Develop scalable delivery frameworks and playbooks that adapt to varied customer environments and reduce time-to-value.

• Identify implementation barriers and proactively drive solutions that ensure long-term customer success.
  

Product and Services Strategy

• Advise our product strategy to accelerate self-service and AI capabilities through improved customer feedback loop

• Expand professional services business and approach with the goal of accelerating value realization & ARR growth

Resource Planning

• Own effort estimations and resource forecasts to ensure alignment of scope, budget, and delivery capacity.

• Implement and manage resource planning and timesheet systems to optimize staffing and delivery forecasting.

Commercial Relationship Development

• Build trusted advisor relationships across all customer levels—from plant managers to CIOs.

• Partner with Sales to support renewals and identify expansion opportunities.

• Support and help develop partner strategy to expand our ecosystem of technology, services, & consulting partners to accelerate customer value & ARR growth

What you bring:

• 8+ years experience at enterprise SaaS companies working with complex, technical software deployments. Manufacturing or industrial environments are strongly preferred. 

• 3+ years leading multidisciplinary delivery teams, including architects, engineers, and implementation managers, with a focus on execution & accountability

• Demonstrated ability to work closely with manufacturing organizations and understand the operational context of customers—from shop floor operators to senior executives.

• Proven success implementing structured customer success programs, onboarding journeys, and engagement models that improve retention and product adoption.

• Experience navigating complex enterprise organizations to accelerate product adoption, influence collaboration and evangelize opportunities to grow the account value & revenue 

• Exceptional communication skills - ability to credibly communicate and influence at all levels of the organization, from operations to engineering to C-level executives

• Experience developing long-term, close business relationships with executives, operational managers and engineers

• Comfort in fast-paced, hands-on environments and a willingness to go deep into technical and operational customer needs.

• Experience scoping technical work, writing SOWs, and aligning cross-functional delivery in high-accountability environments.

• Experience with data-intensive and ML-driven products, and comfort translating abstract capabilities into operational workflows. Experience with building or managing tools such as Salesforce, Monday.com, Jira or other implementation/project management platforms.

• Passion for team culture—motivated to create a fun environment of high engagement, accountability, and professional growth. Operating under a squad model is a plus. 

We anticipate the base salary band for this role will be between $160,000 and $210,000, in addition to equity, variable compensation, and benefits. The salary at offer will be determined by factors such as the candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team.

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At Oden, we are deeply committed to ensuring that every team member is engaged in work they are passionate about and find fulfilling. We prioritze your career development, offering personalized pathways for growth and advancement. Our approach is to align your strengths and interests with the company’s goals, ensuring that you not only contribute meaningfully but also progress steadily in your professional journey, reaching new heights in your career.

We’re an equal opportunity employer (EOE). 

Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as these are the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.