Technical Support Specialist

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Technical Support Specialist to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.  

In this role, you will play a critical role in ensuring that internal systems and lab machines operate efficiently and effectively. This position offers a unique opportunity to work closely with creative and technical teams, supporting the development of cutting-edge interactive entertainment. Ideal for someone who thrives in a fast-paced, hands-on environment, this role also presents occasional opportunities to support game testing operations directly. 

Responsibilities:

• Collaborate with studio management and technical leadership to address IT-related needs across the studio.
• Procure, configure, and manage PC hardware, peripherals, and equipment recycling.
• Provide day-to-day IT support, troubleshooting and resolving hardware and software issues.
• Manage user accounts and access via Azure Active Directory.
• Maintain accurate records of PC and hardware inventory.
• Write and maintain scripts (using Python, C#, or PowerShell) for test automation across PC and console environments.
• Support and maintain automated test infrastructure for lab machines.
• Work with broader enterprise IT teams to align with best practices and address escalated technical concerns.

Qualifications: 

• 3+ years of IT support experience, including at least 2 years in a procurement or hardware management role.
• Proficiency with Microsoft services such as Azure Active Directory and Azure DevOps.
• Hands-on experience with scripting languages such as Python, C#, or PowerShell.
• Strong documentation and communication skills, both written and verbal.
• Demonstrated experience resolving technical issues in a customer-focused manner.

Preferred Qualifications: 

• Experience supporting game development teams or in a studio environment. 
• Familiarity with multiple operating systems.
• Previous involvement in automated testing environments for software or hardware.
• A relevant degree in IT, Computer Science, or a related field is a plus but not required.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $70,000 to $75,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: This is a full-time onsite role based in Redmond, WA (Puget Sound area) with a required in-office presence five days a week.