Senior Analyst, Data and Application Support

At IMCO, our talent is among the best!  IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. 

We offer a culture of collaboration and passion, creating unwavering value for the clients we serve.  Our vision is to be the partner of choice for Ontario’s public sector funds and build a high-performing, value-based Asset Management firm in the heart of downtown Toronto.  

If you are ready to drive best-in-class service, and join a collaborative, motivated, and fun team of professionals, we’re ready to offer you a great place to work with exciting opportunities for growth and development.

If you want to use your expertise to drive strategic business outcomes, then we want you at IMCO!
 

IMCO is seeking a highly motivated Senior Analyst to join our team as part of the IT Centralized Support Team. In this role, you will play a crucial role in delivering effective support for investment applications, maintaining service levels, and ensuring production process stability across our Investment Applications portfolio (including IFIN, Risk, and Investments). As a key liaison between our business partners in Data Technologies, Investment Risk, Front Office, IFIN teams, and external vendors, you’ll contribute to the day-to-day operations of our investment and data applications.

As a Member of Our Team, You Will be Responsible For:

• Application Support: Design, lead, and deliver effective application support. Investigate root causes, recommend changes, oversee executions, and maintain accurate documentation for the entire suite of programs.
• Technical Expertise: Serve as a technical and subject matter expert in resolving issues and incidents related to job failures across the entire portfolio.
• Day-to-Day Operations: Execute and coordinate day-to-day support duties, including troubleshooting technical operational incidents, data and reporting errors, and user access management.
• Operational Monitoring: Develop and implement effective operational monitoring processes. Monitor scheduled and ad hoc data and job executions.
• Stakeholder Support: Assist stakeholder groups in Investment Management, Investment Finance, Data Management, Investment Risk, and Performance teams with applications, data, or reporting issues.
• User Access Control: Lead user access control processes, including onboarding and offboarding activities.
• Vendor Liaison: Collaborate with external vendors to address technical issues and third-party support requirements within a defined scope.
• Environment Stability: Collaborate with counterparts in other IT verticals to set up and maintain production configurations, striving to improve environment stability and service levels.
• Operational Risk and Controls: Understand operational risk, controls, and systems performance management in all initiatives.
  Process Mapping: Perform detailed business process mapping and document findings related to investment applications support.
• Handoff Sessions: Conduct handoff sessions with project teams to ensure successful transition of enhancements and processes to production support.
• Audit and Process Reviews: Contribute at a tactical level to internal and external operational audits and process reviews.
• Automation Opportunities: Assess, research, and collaborate with stakeholders, vendors, and IT team members to onboard new functions and enhance investment workflows through AI and/or automation.
• Creative Problem-Solving: Think creatively to design solutions with a continuous improvement approach.
• Knowledge Sharing: Disseminate troubleshooting and analysis techniques to other staff collaboratively.
• Documentation and Training: Ensure adherence to IMCO’s processes and procedures, maintaining proper documentation and providing training as needed.
• Test Case Design: Design test cases and perform test validations.
   

What do you need to succeed?

• Experience: 5+ years supporting investment applications in capital markets and asset management.
• Client Support: 3+ years leading or directly supporting investment applications.
• IT Service Management: Strong domain knowledge in IT service management, including incident management, change management, configuration management, and operations management.
• Workflow Understanding: Solid understanding of internal and external investment workflows and trading lifecycles. Strong working knowledge of investment workflow and processing requirements for all instrument types.
• Audit Experience: Prior involvement with internal and external operational audits is a benefit.

• Must haves:
  • Deep knowledge and familiarity with SFTP and SSH protocols.
  • Technical familiarity with Azure Data Factory and/or Azure Data Lake Services
  • Experience in level 2 Support – beyond end-user technologies.
  • Working understanding of SQL queries, and familiarity with SQL Server Integration Services (SSIS)
  • Some level of familiarity with SOC/SOC2 audit controls and IT general controls.
• Nice to have - preferred:
  • Familiarity with ITSM standards,
  • Familiarity with Software development lifecycle (SDL)
  • Development experience is an asset
  • Experience with automation tools (eg: powerautomate, tableau, powerapps, etc.)
  • PowerBI familiarity – experience building PBI dashboards is an asset.
     

• Adaptability: Demonstrated ability to work under dynamic conditions and tight deadlines with multiple stakeholders.
• Communication: Excellent communication skills, comfortable communicating with both business and technical teams.
• Education: Undergraduate degree in Computer Science, Engineering, Business, Finance, or a related discipline.

Additional Knowledge (Assets):

• IT Service Management: Strong domain knowledge in IT service management (incident management, change management, configuration management, and operations management).

• Automation Skills: Proficiency in identifying opportunities for automation and expertise in developing automation solutions. Eg: Power BI, Power Automate, Tableau etc.
• System Development Life Cycles: Knowledge of application and system development life cycles.
• Data Lifecycle Management: Experience managing the data lifecycle, including data delivery pipelines, is highly regarded.

We thank all applicants, however, only those selected for an interview will be contacted.

Our hybrid work model offers flexibility and provides our employees with the opportunity to lead a well-balanced life. Our Corporation’s offices located at 16 York Street, Suite 2400, Toronto, ON M5J 0E6 provide a welcoming space for employees to gather, work collaboratively, and grow together.

IMCO is committed to providing accommodation for people with disabilities in its recruitment process. Please advise IMCO if you require an accommodation and we will work with you to meet your needs. Candidates being considered for this position will be required to submit to a background screening.