Product Manager – Conversational AI Platform

Location: Ho Chi Minh City,Ho Chi Minh City,Vietnam

We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. And we seek people to champion these values and beliefs as we grow. Come join our team if you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology. We can satisfy your desire to explore new territory and give you the runway to make big impacts. 

How you will make an impact in this role

You will drive the evolution of the conversational AI core engine, optimizing user interaction and system responsiveness. By ensuring the platform meets performance benchmarks, you will contribute to a high-quality user experience. Your work will be instrumental in establishing a compliant and efficient conversational platform that supports Kompato's business objectives.

Responsibilities

• Drive the evolution of the conversational AI core engine and configuration interface.
• Prioritize and deliver on the feature roadmap in collaboration with the data science team.
• Optimize conversational flow, tool usage, and system latency.
• Ensure the conversational AI platform meets performance benchmarks in real-world scenarios.

Requirements

• Customer empathy, first principle problem solving, and extreme ownership.
• Proficiency in optimizing conversational user interfaces and enhancing system performance.
• Experience in reducing latency and ensuring performance benchmarks.
• Ability to prioritize and deliver on the feature roadmap in collaboration with the DS team.
• Skills in optimizing conversational flow, tool usage, and system latency.
• Experience in ensuring the platform meets performance benchmarks in real-world scenarios.

About us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

For more information about us, please visit our website

https://trustingsocial.com