Operations Business Data Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Leverage data-driven insights from proprietary systems to inform and enhance business decision-making processes. Extract, analyze, and interpret complex data sets to identify trends, patterns, and opportunities that support strategic business initiatives. Transform the data into relatable actionable intelligence, to drive operational efficiency, optimize performance, and foster data-informed culture within the organization. This role is crucial in bridging the gap between data science and business strategy, ensuring that data serves as a pivotal asset in achieving organizational goals.

• Works as part of a high-performing team supporting the contact center 

• Embraces our corporate mission and culture while fostering an environment that empowers our teams to passionately represent our customers. Supports and actively contributes to organization and department initiatives. Collaborating with stakeholders and business leaders to identify problems, needs, and opportunities 

• Data Collection & Management: Gather, clean, and manage large sets of data from multiple sources (internal databases, spreadsheets, third-party applications). Data Analysis: Analyze business data to identify trends, patterns, and correlations that support business decisions. 

• Reporting & Visualization: Create clear and concise reports, dashboards, and visualizations to present data insights to stakeholders. 

• Stakeholder Collaboration: Work closely with cross-functional teams (e.g. Risks & Compliance, Finance, Operations) to understand business needs and provide data-driven solutions. 

• Performance Metrics: Develop and track key performance indicators (KPIs) to measure and optimize business operations. 

• Forecasting & Modelling: Build predictive models and perform forecasting to guide future business strategies. 

• Process Improvement: Suggest improvements to business processes and systems based on data findings to drive operational efficiency. 

• Documentation: Maintain accurate documentation of data analysis methods, assumptions, and processes to ensure consistency and transparency. 

• Prepares and assists with operational performance reporting for monthly business unit key management meetings. Maintains and contributes to business unit dashboard reports and other standard management information, ensuring data integrity in compilation of reports. 

• Gather information from various areas within the LOB to assist in developing strategic plans which may include employment and equipment costs to develop financial forecasts. 

• Creating reports and visualizations to communicate data results to stakeholders and decision-makers 

• Perform miscellaneous job duties as assigned by management.

• Bachelor’s degree in Business, Data Science, Mathematics, Economics, or a related field.

• 2 Years Relevant Experience

• Ability to combine technical knowledge with customer expectations to ensure best in class service is delivered to our customers

• Strong proficiency in data analysis tools and software (e.g. Excel, Sheets,Tableau) and the ability to learn new systems rapidly

• Solid understanding of data visualization and reporting tools.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent communication skills, both written and verbal, with the ability to present complex data to non-technical stakeholders.

• Knowledge of statistical methods and modeling techniques is a plus. 

• Distinguished interpersonal skills and tenacity to build rapport and strong 

• relationships with both business and difficult conversations. 

• Responsive, flexible, and open to process changes with aptitude to receive clear feedback 

• Excellent written, verbal, and active listening skills 

• Stellar time and attendance track record 

• Responsive, flexible, and open to processing changes

• Bi-lingual Spanish/French a plus

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.