Senior AI Engineer

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

We are seeking a Senior AI Engineer with experience building and operating AI-powered software systems. You will join one of the AI teams and be responsible for prototyping, maturing and shipping AI features to a production-ready level. You will also integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform.

You are a pragmatic, results-driven engineer who understands modern AI stacks but thinks in terms of software reliability, performance and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers.

Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end and infrastructure teams to bring delightful AI features to life.

Responsibilities:

As part of the AI team at Nexthink, you will:

• Implement new AI features with high-quality coding standards and automated test coverage
• Solve the engineering challenges behind data collection, retrieval, evaluation and inference at scale
• Build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments
• Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production
• Proactively propose new product capabilities or improvements based on user data and technology advances
• Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community
• Mentor junior engineers in best practices for shipping and operating AI features in production
• Communicate effectively with (non-technical) stakeholders such as product managers and UX designers

Qualifications

• BSc/MSc in Computer Science, Software Engineering or a related field
• 5+ years professional software-engineering experience, including shipping and operating cloud services in production
• Experience in integrating with LLMs (e.g. Prompting, Evaluation, Observability)
• Demonstrated success delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics)
• Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline
• Solid grasp of cloud-native architectures (AWS or comparable), containerisation (Docker) and orchestration (Kubernetes / ECS)
• Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs
• Strong data intuition: ability to inspect raw logs, design metrics and quickly identify quality regressions
• Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans
• Excellent communication and collaboration skills in English (spoken & written)

If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 

• 📍 Amazing centrally located offices near the Bernabeu Stadium. 

• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. 

• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 

•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 

• 🤸 Up to 25 EUR per month for a gym subscription. 

• 🛴 Flexible retribution plan for kindergarten & transport tickets.  

• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes. 

• 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well.  

• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 

• 📣  Bonuses for referring successful hires after three months of continuous employment. 

• 🚚 We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.