Head of Gen AI

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a highly motivated and innovative Gen AI Lead to drive the adoption of Generative AI capabilities throughout our organization. As the Gen AI Lead, you will be instrumental in deploying, and refining AI solutions that enhance operational efficiency, automate decision processes, and deliver valuable strategic insights. This position demands a strong combination of hands-on AI/ML expertise and leadership skills to foster collaboration and drive results. Additionally, successful candidates will possess technical knowledge of AI/ML, leadership abilities, business understanding, and a product-focused approach.

 

This position is an individual contributor role reporting to the Chief Data Officer.

 

Responsibility

• Drive strategic AI initiatives and achieve optimal results

• Mentor the team to create impactful and efficient AI interactions

• Prioritize an AI roadmap based on strategic value and feasibility

• Collaborate with Security and Legal to conduct product risk assessments and ensure compliance with the NIST framework

• Spearhead the research, and implementation of cutting-edge AI LLM models, agentic platforms, and purpose-built AI apps

• Cultivate a culture of innovation and experimentation with novel AI techniques and approaches

• Spearhead the development and seamless integration of Gen AI solutions into existing products and services

• Collaborate with product managers to define product requirements, prioritize features, and oversee product lifecycles to incorporate Gen AI and Agentic capabilities

• Oversee and steer the prioritization framework to drive the return on investments, ensuring compliance with regulatory requirements

• Analyze market trends and competition to pinpoint opportunities for AI-driven product enhancements

• Communicate complex AI concepts and strategies to non-technical stakeholders

• Collaborate across departments to champion AI adoption and integration

• Cultivate strong internal relationships to propel AI initiatives forward

• Forge robust partnerships with key stakeholders and DTS to spearhead a comprehensive build-and-buy strategy

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of experience
• Experience as a Product Manager in a technology-driven field
• Experience working with artificial intelligence, machine learning, and LLMs
• Hands-on experience with cutting-edge tools like LangChain for building LLM applications

Preferred

• Extensive knowledge of Large Language Models and advanced fine-tuning techniques
• Strong understanding of AI compliance frameworks and best practices
• Experience implementing guardrails to ensure ethical AI usage and effectively mitigate risks is essential
• Deep expertise in Retrieval-Augmented Generation (RAG), particularly with hybrid search methods, for optimizing AI performance
• Highly skilled in prompt engineering, with a deep understanding of various techniques and best practices
• Familiar with tools and frameworks for effective prompt design
• Advanced degree in Computer Science, AI, Machine Learning, or a related field
• Strategic thinker with strong business acumen and the ability to identify and capitalize on AI opportunities
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving skills and willingness to think outside the box
• Excellent teamwork skills with an ability to work independently
• Proven track record of successfully delivering AI projects and products from planning and development to deployment, adoption, and updates
• Strong product management skills, including defining roadmaps, prioritizing features, and managing product lifecycles
• Experience building and leading high-performing technical teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $202,800.00 - $327,625.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

 

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

 

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

 

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

 

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