Customer Success Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

Join our dynamic Customer Success team, dedicated to enhancing the restaurant experience across the LATAM region. As an intern, you'll play a pivotal role in executing communication processes, supporting team projects, and analyzing daily restaurant behaviors. This position offers a unique opportunity to propose and implement innovative strategies that directly impact our daily operations.

We're seeking data-driven individuals who are eager to test new hypotheses and contribute to our team's strategy. Proficiency in data analysis and programming is essential, as your work will influence key decisions and drive our mission to deliver exceptional customer experiences.

Role Responsibilities

• Coordinate with internal teams to plan, implement, and execute operational activities.

• Analyze daily restaurant behavior across the LATAM region to extract meaningful insights.

• Collaborate closely with the sales team to align strategies and share findings.

• Conduct process analyses to identify underlying causes of various situations and develop appropriate responses.

• Take ownership of delivering data-driven insights about the business, identifying opportunities to scale our impact, and influencing team decisions.

Role Qualifications

• A strong analytical mindset with proficiency in data analysis and programming.

• Excellent communication skills to effectively collaborate with cross-functional teams.

• A proactive attitude towards identifying challenges and proposing innovative solutions.

• The ability to manage multiple tasks and projects in a fast-paced environment.

• A passion for customer success and a desire to make a tangible impact on restaurant operations across LATAM.

• At least one year remaining before graduation.

• Fluency in English.

Big plus:

• Skills in Business Intelligence, Data Science, and Statistical Analysis.

• Proficiency in tools such as Python, Tableau, R, Power Query, Power BI, or Data Studio.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms