Billing Operations & Financial Data Analyst

Description

Introducing Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We're in search for a talented Billing Operations & Financial Data Analyst - a data-driven professional who can seamlessly blend billing operations oversight with financial analysis and data insight. This role is ideal for someone who not only understands billing mechanics but is passionate about digging into data, identifying trends, and building smart, scalable reporting tools that drive business decisions.

You’ll lead a team of Billing Specialists delivering SMBs, corporate clients, and strategic partners, while also designing and maintaining advanced reporting processes using Excel, Google Sheets, and BI tools. Your analytical mindset and ownership mentality will be key in improving billing efficiency, ensuring accuracy, and providing insights that help steer the company forward.

Your Arena

• Lead and manage the Billing Department: recruit, onboard, train, and evaluate team performance.
• Ensure timely and accurate preparation, review, and submission of all client invoices.
• Conduct deep analysis on billing and financial data to identify anomalies, inefficiencies, or recurring issues (e.g., denials, underpayments, refund trends).
• Build and manage automated, intelligent dashboards and reconciliation reports (in Excel/Sheets/BI).
• Translate data into actionable insights to improve billing workflows and support broader business strategy.
• Maintain and improve billing policies, procedures, and documentation through an internal knowledge base.
• Own the reconciliation process and communicate findings and recommendations to leadership.
• Act as a key liaison between Billing, Finance, Sales, Customer Success, and Product teams.
• Ensure billing data integrity across systems and reporting tools.
• Handle ad hoc data and reporting requests from management and clients.
• Deliver high-quality service to internal and external stakeholders, with a strong focus on accuracy, clarity, and responsiveness.
• Comply with Sales tax and other federal and state requirements.

Requirements

What It Takes:

• Bachelor's degree - Must; a business degree with a focus on accounting or finance is a plus.
• Proven experience within billing, financial operations, or reconciliation roles - Must
• Proficiency in English - Must; some of your closest collaborates don’t speak Hebrew.
• Proven experience managing and mentoring teams in a billing or finance function - Must
• Proficient in Microsoft Office, including Word and Excel - Must
• Strong analytical and critical thinking skills, with the ability to interpret data and translate it into actionable insights - Must
• Strong organization skills and attention to detail - Must
• Ability to work independently, manage multiple priorities, and meet tight deadlines
• Solid understanding of accounting principles, reconciliation processes, and financial reporting
• Experience with Stripe, Shopify and other Billing systems - Advantage
• Experience in the e-commerce industry - Advantage
• Knowledge of U.S. Sales Tax compliance and regulatory requirements - Advantage

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach. Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.