Warranty Data Engineer (EVP-6)

Who are we? 

Based in Cranfield, Bedfordshire, NTCE (Nissan Technical Centre, Europe) is our UK Research and Development hub. We are home to the functions that help us lead the way in vehicle design and development of the vehicles manufactured in our European plants. With more than 900 people based here from over 25 different countries, it’s a hive of ideas, imagination, and vision, based in open-plan spacious offices designed to encourage cross-functional collaboration. The teams at the Cranfield Nissan Technical Centre work to develop engineering and design requirements for new car models across the world. Here you’ll find departments such as Research & Development, Product Economic Control, Purchasing, Legal, HR, Finance and Total Customer Satisfaction, all enjoying modern on-site facilities like our gym, sports, and social club. 

Purpose 

We are seeking a Warranty Data Engineer to be based at Nissan Technical Centre Europe Cranfield or NMUK Sunderland  where you will be joining a vibrant team, working together to develop & standardise warranty data flows and reporting to deliver efficiencies in all areas of the warranty and goodwill domain.

Main Tasks & Responsibilities 

• Establish and review the warranty data flows currently in place with a view to supplementing and enriching the data with additional data sources such as data from dealer tools, data from manufacturing quality and data from the connected vehicle environment.

• Develop standardised reporting inside the recall & warranty business intelligence tool.

• Lead a programme to develop warranty & goodwill reporting, deploy to relevant teams across AMIEO region and management of requested standardised enhancements.

• Benchmark within and outside of AMIEO region to establish best practice of warranty reporting & data flows.

• Liaise with entity TCS, RBUs, NSCs and iNSC across AMIEO to ensure consistent usage of warranty reporting and standardised enhancements.

• Engage with functional teams such as CQ/DND and TCS Dealer Audit teams to establish processes on assessing & auditing dealers warranty & goodwill claiming behaviour, warranty conditions and policy application.

• Provide management reports / presentation preparation as require.

• Support cross-functional activities to improve the wider Customer Experience Quality  

Skills & Experience 

The Warranty Data Engineer should have the following skills or experience: 
• Process driven individual with problem solving mind-set
• Able to work cross functionally and respond quickly to changing demands
• Excellent written & verbal communication skills and interpersonal skills
• Ability to organise and prioritise effectively ensuring deadlines are met.

You are customer focused and can understand business opportunity from data and translate it into appropriate analytical methods and architecture.

• Passion for data and technology

• Strong analytical skills and comfortable using SQL, Tableau and Strong understanding of Microsoft tools (Ms Access, VBA and Excel)

• Practical experience in Data Base Creation, Data Analytics and Data visualisation
  Good to have:
  ○ Ability to create front-end input tools with Power Apps, Sharepoint or Website.
  ○ Experience with machine learning principles
  ○ AWS Cloud based analytics experience, with knowledge of Snowflake.  

What we offer 

 We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.  

• Competitive base salary 

• Remote Working Policy (maximum 2 days per week WFH) 

• Flexible Working Options 

  • 39 hours per week 

  • Standard Working Hours: Mon-Thurs 8am-5pm, Fri 8am-1:20pm  

  • 2+/- flexible hour adjustments (Subject to manager approval) 

• Enhanced Maternity Leave & Pay 

• 26 days holiday + Bank Holidays 

• Free Private Medical Cover 

• Nissan Car Ownership and Finance Scheme 

• Free onsite parking & subsidised restaurant 

• Onsite Gym Facilities  

At Nissan we believe that diversity gives us strength and is key to the success of our business. That’s why we pride ourselves on being an equal opportunities employer and have a range of Talent initiatives in place, such as high potential development, leadership, and career coaching to support all our workforce. We pride ourselves on being a transparent, cross-cultural, and competitive business; we want you to challenge the norm and contribute to improvement whether you’ve been here ten days or ten years, so apply now to join NTCE!  

Diversity and Inclusion:  

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law. 

Please note, it is a mandatory requirement to include your CV with your application. A cover letter may be submitted at your discretion. 

 Closing date: 23:59 20th May 2025-  Nissan reserves the right to terminate this advertisement prematurely.