Data Operations Analyst

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. CES is also a third-party asset manager of more than 13,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Job Description

We are looking for a Data Operations Analyst to join our Retail Energy Market Services team. This role will support billing, data processing, and transaction management operations for retail energy clients. You’ll troubleshoot issues, perform quality audits, and support platform enhancements in a collaborative and fast-moving environment.

This position is ideal for candidates with strong analytical and communication skills who are eager to grow in the energy industry—even without prior energy or tech experience.

Work Schedule (Vietnam Time)

• 3 Days/Week: 3:00 AM – 12:00 PM
• 2 Days/Week: 7:00 AM – 4:00 PM
• (Includes a 1-hour break)

Responsibilities

• Manage daily billing and EDI operations, ensuring data quality and issue resolution
• Monitor dashboards, audit reports, and address transaction exceptions
• Investigate client tickets via internal platforms and SQL queries
• Communicate with clients via support portals and calls
• Write and deliver professional client updates
• Define requirements for system changes and test new features
• Identify process improvement opportunities and contribute to platform innovation
• Support cross-functional and ad hoc initiatives as needed

Qualifications

• Bachelor’s degree (Business, Engineering, Data, Energy, or related field) or equivalent experience
• Proficiency in Excel; SQL experience is a plus
• Strong analytical, problem-solving, and communication skills
• Comfortable working independently and managing competing priorities
• Curious, proactive, and team-oriented
• Customer support or energy industry experience is a plus

Additional Information

• Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonuses, comprehensive health insurance, and tuition reimbursement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.