Product Manager - AI

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

We're seeking an AI Product Manager to oversee the development lifecycle of generative AI and machine learning applications. This role collaborates across teams to ensure alignment between customer needs and AI capabilities, driving iterative improvements based on user feedback and performance metrics. As the bridge between technical teams and business stakeholders, you'll help shape AI-powered solutions and directly impact product success.

What you’ll do:

• Define product vision, strategy, and roadmap for AI capabilities (knowledge assistants, content creation, insights, clustering, scoring, modeling, task automation)
• Prioritize product roadmap based on market research, customer feedback, and competitive analysis
• Translate customer needs into well-defined requirements for AI engineering teams
• Collaborate with AI Engineers, LLM and model Operations, UX/UI designers, and stakeholders
• Analyze user feedback and usage metrics to identify improvement opportunities
• Lead testing and validation of AI features to ensure quality and value
• Manage AI initiative backlogs, balancing technical and business priorities
• Monitor industry trends and competitive landscape
• Collaborate on documentation for AI features
• Work with marketing and sales to communicate AI capabilities value
• Apply design thinking techniques for requirement refinement
• Drive AI feature adoption through education and training
• Participate in agile ceremonies with development teams

What you’ll bring:

• Bachelor's degree in relevant field (business, engineering, computer science)
• 5+ years product management experience, with AI/ML product focus required and Agent AI preferred
• Experience managing development lifecycles of AI/LLM applications
• Familiarity with product discovery techniques and research methodologies
• Knowledge of testing frameworks and analytics tools
• Understanding of LLM and ML model operations and monitoring platforms
• Strong analytical and problem-solving capabilities
• Methodical approach with attention to detail
• Excellent communication and stakeholder management skills
• Experience writing clear requirements, user stories, and acceptance criteria
• Ability to translate technical concepts into business value
• Knowledge of agile methodologies and product management practices

What would set you apart:

• Experience with industry-specific software or enterprise applications
• Understanding of NLP, large language models, and their applications
• Familiarity with RAG, prompt engineering, and agentic AI concepts
• Knowledge of cloud services and architectures
• Advanced degree in relevant field

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. 

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.