Product Communications Lead

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We're seeking Product Communications leads to support our go-to-market efforts by driving communications for Anthropic's products across key audiences: startups, enterprises, and partners. You'll be responsible for developing and executing comprehensive communications strategies that drive awareness, understanding, and adoption of Claude and our growing suite of models, products, and features.

In this role, you'll craft compelling and substantive narratives that resonate with different customer segments while working closely with product, marketing, and sales teams to support go-to-market objectives. You'll manage product launches, create meaningful and unique content for various audiences, and build relationships with media and industry influencers. You’ll be a go-to resource on the competitive landscape to inform positioning and tactical execution.

Applicants must be able to show how they’ve built and grown storytelling programs across numerous channels, including earned media, owned editorial, social, and other emerging channels. Depending on the specific role, you may focus on one or more of these critical market segments:

Startup communications

• Developing messaging for builders and startup customers, and the broader startup ecosystem
• Storytelling and developing proof-points that showcase how Claude is accelerating startup growth
• Building relationships with startup media, VCs, and founder communities

Enterprise communications

• Creating content focused on the unique needs of enterprises, including best practices, thought leadership, ROI, security, and compliance
• Building relationships with enterprise technology media, influencers, and industry analysts
• Proactive customer and enterprise partnership storytelling, including announcements, thought leadership, and other joint storytelling

Partner communications

• Managing communications for strategic Cloud partnerships, and other key partners
• Managing the communications programming connected to strategic partner events 
• Creating co-branded content and joint announcements with partner organizations

Responsibilities:

• Lead product launch communications across multiple channels and customer segments
• Develop clear, differentiated messaging that both communicates and contextualizes our products’ value proposition
• Build a diversified bench of spokespeople across numerous industry segments
• Coordinate with the product marketing team on launch communications and joint go-to-market initiatives
• Build and scale storytelling programs across earned, owned, and social media, and other emerging channels 
• Create substantive and compelling messaging including blog posts, case studies, whitepapers, and product guides
• Manage relationships with technology, business, developer, and industry journalists
• Prepare executives and product leaders for interviews and speaking engagements
• Surface and package customer success stories and proof points
• Support sales enablement with messaging frameworks and content assets
• Stay current with industry trends and competitive landscape to inform positioning

You may be a good fit if you:

• Have 6+ years of experience in product communications, ideally in B2B SaaS or technology
• Possess strong technical aptitude and ability to understand complex technical products
• Have proven experience in various enterprise sectors and industries
• Have experience communicating with enterprise and developer audiences, and technical stakeholders
• Thrive in fast-paced environments with evolving priorities
• Are organized and have a track record of creating processes to scale 
• Can craft compelling narratives for both technical and business audiences
• Show proven track record of building media relationships and securing coverage
• Thrive at being proactive and creative in your approach to communications
• Excel at translating product features into customer benefits
• Care deeply about AI safety and responsible technology development

The expected salary range for this position is:

Annual Salary:$240,000—$300,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.