Analyst, Data Operations

Overview

The role Analyst, Data Operations’ responsibilities include, but aren’t limited to, performing EDRM tasks like Media handling, data intake, ingestion, processing, data loading, workspace creation, productions and third-party data mapping. The person is expected to adhere to procedures and protocols established for the global data operations team. They are expected to maintain a high-quality standard and articulate effectively their updates and any issues on eDiscovery Projects.

Responsibilities

· Ensure Operations activity progresses as scheduled and required for the eDiscovery projects

· Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift

· Support managers by providing project status and issue reporting as required

· Provide regular project status and issues updates to Operations management team (Global)

· Assist leads and managers in task delegation across Operations shifts as required to maintain consistent level of service

· Track and record project workflow and milestones as required

· Use various ESI discovery data processing platforms to extract text and metadata from electronic documents

· Convert electronic documents to image files (TIF, PDFs) as required

· Load data into hosting platform for review

· Support Project Management by assisting with document searching and tagging in hosted databases

· Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.)

· Determine the most effective and efficient way to complete tasks and meet client expectations with available resources

· Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering

· Perform quality control of work product

· Train other team members on E-discovery applications and concepts

· Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency

· Assist Operations management with planning and documentation of Operations policy and processes

· Conduct and participate in knowledge sharing sessions organized by Operations team from time to time

Qualifications

· Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)

· 2–5 years of related E-Discovery or strong database/scripting experience

· Experience working under tight deadlines in fast-paced data production environments

· Excellent verbal and written communication skills

· Strong analytical and problem-solving skills

· Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)

· Knowledge of general database, networking, and file-systems concepts

· Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office

· Ability to perform troubleshooting and learn customized proprietary software

· Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)

· Ediscovery products’ certifications are an added advantage

· Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)

· Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals

Work timing:

· Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, 9 PM – 6 AM (timings may vary depending on business requirement)

· Permanent Shift: 9 PM – 6 AM