Data Management & Oversight Manager

AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Data Management & Oversight Manager

Information Services Division (ISD)

Job Location:

Address:  801 E. Jefferson Street, Phoenix, AZ 85034

Posting Details:

Must reside in the State of  Arizona.

Salary:   $95,000 - $120,000

Grade: 29

Closing Date: Open Until Filled

This position is eligible for full-time remote work (including virtual office arrangement in Arizona).

Job Summary:

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

This position is responsible for managing the Data Management and Oversight Unit charged with the oversight of encounter processing, technical support, and maintenance of data to support the agency's decision-making and policy development for future programmatic changes.

Major duties and responsibilities include but are not limited to:
• Oversight of Technical Coordination and Support: Responsible for managing the tracking and resolution of Service Support Requests and user-submitted tickets related to AHCCCS systems Oversee the planning, review, and execution of User Acceptance Testing and external trading partner testing. Facilitates external security processes in collaboration with IT staff. Coordinates behavioral health member updates and referrals. Participates in agency-wide technical and data-driven projects and initiatives. Serves as a liaison between business units and IT staff. Manages the delivery and maintenance of technical and data interfaces between the agency and Managed Care Organizations (MCOs).
• Oversight of Encounter Processing: Manages the end-to-end receipt and processing of encounter data to ensure accuracy, timeliness, and compliance with agency standards. Provides technical assistance and guidance to MCOs on encounter-related issues. Oversee the development, delivery, and maintenance of encounter training materials and manuals to support internal staff and external partners.
• Unit Leadership and Management: Leads the Data Management and Oversight Unit by providing strategic guidance, clear direction, and ongoing support to staff. Fosters a collaborative and motivated team environment focused on meeting and sustaining evolving business needs and organizational goals.
• Project and Initiative Participation: Actively contributes to agency initiatives and projects by providing technical expertise and support. Collaborates closely with technical staff to ensure effective coordination, alignment with business objectives, and successful implementation of project deliverables.
• Technical Representation: Serves as an AHCCCS ISD representative in internal and external technical workgroups, contributing subject matter expertise, fostering collaboration, and ensuring alignment with agency goals and technical standards.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• Thorough knowledge of Medicaid Management Information Systems and all supporting integrated applications, AHCCCS encounter processing requirements and other relevant AHCCCS guides and manuals (e.g. Technical Interface Guide), AHCCCS delivery system, service offerings, operations, networking protocols, and any other computer-related technologies
• Principles, concepts and current practices of State government and government management including legislative and administrative processes, contracts, policies, laws, rule and regulations

Skills:
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Excellent problem-solving skills and attention to details

Abilities:
• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately
• Manage small to medium teams
• Evaluate and test emerging technologies
• Understand and anticipate needs and priorities of both internal and external customers

Qualifications:

Minimum:
• Bachelor's degree in Mathematics, Statistics, Economics or related field plus 5 years of relevant, professional work experience (or equivalent experience). Medicaid or Medicare experience working with healthcare data including but not limited to medical claims data at a medical insurance company or equivalent at a State or Federal level for these programs. Experience querying, summarizing, and manipulating data using SQL, SAS, Python, R, Machine Learning, Cognos or PowerBI.

Preferred:
• Master’s degree in Mathematics, Statistics, Economics, or related discipline. Experience preparing/presenting dashboards and data using a data visualization tool such as PowerBI. Experience clearly explaining complex methodologies and present findings and recommendations to both technical and non-technical audiences.

Pre-Employment Requirements:

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.