Manager, Data Analysts

The Manager, Data Analysts, within Customer Success Services works closely with other Services teams, IT, Products, and Services Leadership to provide data analyst support for our Analytics solutions. The areas of focus include overseeing project data processing including exporting and importing of data with minor data manipulation, using 3rd party tools to process data and queue management of work tickets for Services teams and partners in collaboration with product teams. This is a leadership role focused on delivering services to deadlines with quality in mind.  You will work along side our PMO and other Analytics teams with a focus on making those processes more efficient and effective for the business, adhering to performance metrics and delivering quality outcomes for our clients.  You’ll need to be data minded, work well to deadlines and also be innovative and adaptable.  Whatever the challenge, you’ll always be looking for ways to deliver results for our clients while meeting our metrics and delivery standards. 

What You'll Do: 

• Manage a team responsible for importing, processing and exporting data using tool sets on behalf of our Analytics client base. 

• Overall responsibility for work queues ensuring tasks are completed on time, appropriately prioritized and managed to budget.  

• Executing upon Customer Success Services priorities and successfully delivering against day-to-day expectations. 

• Partner with key stakeholders in other teams to work through exceptions and escalations related to deliverables your team is working on.  

• Inform daily operations by monitoring and analyzing operational effectiveness metrics and using data analysis to support the quick identification and resolution of challenges. 

• Consistently pursue and promote continued process innovation as our product technologies and security practices improve. 

• Cultivate a diverse, high-performing team that attracts, develops, recognizes and retains the best people. 

What You’ll Bring: 

• 1-2 years of experience providing Data Services in a Professional Services, Analytics or Support organization, leading and managing data delivery to timeline and budget. 

• 1-2 years of experience leading a team or equivalent required experience. 

• Experience with SQL, SAS, MS excel. 

• Experience with issues of scalability, predictability, prioritization, process improvement and development. 

• Experience with queue management and managing services delivered within a short turn around time.  

• Experience working with multisite or international teams is a plus. 

• Advanced level English 

• Ability to sometimes work US East Coast hours when needed 

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.