AVP, Merchant Risk (L10)

Job Description:

Role Title: AVP, Merchant Risk (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recovery – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with the executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

AVP, Acquisition Fraud Strategy will be responsible for developing and managing best-in-class analytic solutions or algorithms for Payment solutions Portfolio to detect high risk merchants and provide recommendations to the business to mitigate credit and fraud risks. This role requires a person to proactively identify the opportunities to enhance analytical capabilities around pre-funding risk, early warning merchant profitability etc.. Successful candidate will have an opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, SQL, Tableau and open for any innovative tools).

Key Responsibilities:

• Expand and automate merchant risk mitigating analytical processes that protect SYF from financial losses. Opportunities to enhance our analytics around pre-funding risk, early warning merchant profitability (i.e. shift to second look position) and merchants that drive high levels of customer confusion which lead to increased fraud claims and costs. 

• Develop and support merchant risk monitoring wing to wing for installment products outside of traditional merchant risk monitoring tools. 

• Innovation type analytics to determine if new tools and data types should be added to merchant underwriting and merchant monitoring strategies that mitigates both credit and fraud risks (i.e. currently investigating how dark web intel, public chat forums and the BBB can help mitigate risks).

• Support Merchant risk with Tableau reporting. 

• Build/Design new controls to protect against risk within the Merchant Risk Process.

• Maintain weekly/monthly datasets.  Troubleshoot and enhance when necessary.

• Monthly merchant dashboard and merchant dispute workups for senior leaders and client risk teams.

• Ad hoc analytical projects to support Payment solutions Credit initiatives.

• Work on multiple projects simultaneously and managing projects independently.

• Communicate portfolio trends, insights and findings to Business partners and senior leadership.

Required Skills/Knowledge:

• Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics,  Statistics, Engineering) with minimum 4+ years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years' of relevant experience in an analytical/quantitative role related to consumer lending.

• 2+ years of experience working with statistical tools such as SAS, Python, Tableau. 

• 2+ years of experience in retail, business, installment loans, or private label credit.

• Expert level proficiency with Excel 

• Excellent communication and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues 

Desired Skills/Knowledge:

• Strong communications and demonstrated problem solving skills & attention to detail

• Experience operating at a strategic level as part of a cross functional team.

• Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area.

• Ability to multitask and perform in a fast-paced environment.

• Experience with SynApps and Edison platform a plus.

• Experience with CDCI, PDR and CLBP2 database a plus.

• Proven ability to successfully manage and implement projects on time & on budget.

• Proven ability to communicate with all levels of employees, management and clients.

Eligibility Criteria:

• Bachelor's degree with quantitative underpinning (i.e., Risk, Economics, Finance, Mathematics,  Statistics, Engineering) with minimum 4+ years' in building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 6+ years' of relevant experience in an analytical/quantitative role related to consumer lending.

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

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