Technical Support Specialist
India
Shakudo
Compatibility across the best-of-breed data tools for a more reliable, performant, and cost effective data and AI operating system.
About the Job & Shakudo
At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.
As we continue to scale, we are seeking a team of Technical Support Specialists to join Shakudo on a fully remote basis. In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to our global customer base. You will play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences.
At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.
As we continue to scale, we are seeking a team of Technical Support Specialists to join Shakudo on a fully remote basis. In this role, you will be responsible for providing technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service to our global customer base. You will play a key role in troubleshooting technical issues, providing platform support, and collaborating with engineering teams to ensure seamless customer experiences.
What You'll Do
- Customer Interaction & Troubleshooting: Respond promptly to customer queries related to Shakudo's AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance.
- Documentation & Escalation: Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution.
- Communication & Collaboration: Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email). Collaborate with engineering and product teams to resolve recurring issues
- .Platform Areas & Technologies: Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana).
What You’ll Bring
- 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies.
- Proficiency in troubleshooting containerized environments using Kubernetes and Docker.
- Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations.
- Experience in providing technical support in cloud environments (e.g., AWS, Azure).Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
- Proactive approach to problem-solving and customer support, with strong attention to detail.
- Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking.
- Experience in maintaining and improving technical documentation.
Schedule Shift
- 9am-5pm EST hours
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Job stats:
2
0
0
Tags: APIs AWS Azure Data pipelines DevOps Docker Engineering Grafana Kubernetes Linux LLMs Machine Learning MLFlow NoSQL OpenAI Open Source Pipelines PostgreSQL PyTorch TensorFlow
Regions:
Remote/Anywhere
Asia/Pacific
Country:
India
More jobs like this
Explore more career opportunities
Find even more open roles below ordered by popularity of job title or skills/products/technologies used.
BI Developer jobsData Engineer II jobsStaff Data Scientist jobsPrincipal Data Engineer jobsSr. Data Engineer jobsPrincipal Software Engineer jobsStaff Machine Learning Engineer jobsData Science Manager jobsData Manager jobsData Science Intern jobsSoftware Engineer II jobsDevOps Engineer jobsBusiness Intelligence Analyst jobsJunior Data Analyst jobsData Analyst Intern jobsData Specialist jobsBusiness Data Analyst jobsLead Data Analyst jobsStaff Software Engineer jobsSenior Backend Engineer jobsSr. Data Scientist jobsData Governance Analyst jobsAI/ML Engineer jobsData Engineer III jobsBI Analyst jobs
Consulting jobsAirflow jobsOpen Source jobsMLOps jobsKPIs jobsEconomics jobsLinux jobsKafka jobsTerraform jobsJavaScript jobsNoSQL jobsData Warehousing jobsGoogle Cloud jobsGitHub jobsRDBMS jobsComputer Vision jobsPostgreSQL jobsScikit-learn jobsPhysics jobsData warehouse jobsStreaming jobsR&D jobsdbt jobsHadoop jobsLooker jobs
Banking jobsScala jobsClassification jobsBigQuery jobsPandas jobsRAG jobsOracle jobsReact jobsCX jobsPrompt engineering jobsScrum jobsPySpark jobsDistributed Systems jobsIndustrial jobsELT jobsGPT jobsJira jobsRedshift jobsMicroservices jobsLangChain jobsRobotics jobsTypeScript jobsSAS jobsOpenAI jobsJenkins jobs