Head of Product & Engineering (Intelligence)

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

    Position Overview: We are seeking a dynamic and visionary leader to head our Data & AI Business Unit. This role is pivotal in shaping our product strategy, driving growth and revenue, and leading engineering investments. The ideal candidate will have a strong background in managing ML engineers, data scientists, and product managers, with a focus on applied AI.   Key Responsibilities:

• Leadership & Strategy: Develop and execute a comprehensive product strategy to drive growth and revenue. Lead a global team of ML engineers, data scientists, and product managers.
• Engineering Investments: Oversee the development of robust data architectures, data pipelines for 1st and 3rd party data, and 3rd party enrichments through connectors.
• AI & ML Models: Manage the creation and deployment of both 1st and 3rd party ML models, ensuring they meet the needs of various vertical industries.
• Customized Solutions: Deliver tailored AI solutions for different industries, leveraging both in-house and third-party technologies.
• Process Optimization: Lead the organization with an optimal level of process, balancing innovation with efficiency.
• Global Collaboration: Foster a collaborative environment within a distributed team, ensuring seamless communication and coordination across different time zones.
• Customer Engagement: Ensure that AI solutions enhance customer interactions, driving productive relationships and optimal outcomes based on business priorities and customer preferences.

Qualifications:

• Proven experience in leading data and AI teams, including ML engineers, data scientists, and product managers.
• Strong track record in developing and executing product strategies that drive growth and revenue.
• Expertise in data architecture, data pipelines, and integrating 3rd party data enrichments.
• Deep understanding of applied AI and the ability to deliver customized solutions for various industries.
• Excellent leadership and organizational skills, with experience managing global and distributed teams.
• Ability to balance process with innovation, ensuring optimal efficiency and effectiveness.
• Strong focus on enhancing customer engagement and achieving optimal outcomes in line with business priorities.

Minimum Requirements:

• Experience: At least 10+ years of experience in data science, machine learning, or a related field, with at least 5 years in a leadership role.
• Education: Preferred Advanced degree (master's or PhD) in Computer Science, Data Science, Engineering, or a related discipline. Equivalent experience acceptable.
• Technical Skills: Proficiency in data architecture, data pipelines, and machine learning model development and deployment.
• Industry Knowledge: Experience in delivering AI solutions across multiple industries, with a strong understanding of industry-specific challenges and opportunities.
• Leadership: Demonstrated ability to lead and inspire a global, distributed team, fostering a collaborative and innovative work environment.

Why Join Us:

• Be part of a forward-thinking company at the cutting edge of AI technology.
• Lead a talented and diverse team of professionals.
• Drive impactful projects that transform industries and create value.
• Enjoy a flexible and collaborative work environment.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

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