Senior Escalations Developer

About Kinaxis  

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.    

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.   

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. 

Location

Ottawa, Canada - Hybrid

About the team

Our customers deal with complex problems in demanding environments and rely on Kinaxis to provide top of the line support. This is where our Escalations Developers come into play helping to maintain and enhance our world class supply chain optimization software.As a member of the Escalations Team under the Product Group you will join a highly motivated team in solving complex customer problems. You should be able to read and write code and enjoy improving and fixing existing software. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting edge troubleshooting techniques to ensure customers' installations run smoothly. If you have a positive attitude and enjoy a variety of work, then this is the place for you.

What you will do

• Investigate and design solutions to solve complex customer problems
• Fix medium level defect fixes as required
• Balance trouble shooting in a variety of configurations to deliver quality solutions
• Participate in a fast-paced work environment to continually deliver on customer expectations
• Engage with our global customer support organization to help improve product quality
• Shape the reliability and agility of our R&D support organization

Technologies we use

• C++, C#, JavaScript, Java and several other programming languages
• Visual Studio, VS Code, JIRA, Confluence, Git
• Maestro's market leading in-memory data server technology
• Sophisticated internal testing tools to validate correctness and performance
• Virtual and cloud infrastructure for development, support, and testing

What we are looking for

• A love of problem solving in real world situations
• Working knowledge of C++, C# or other programming languages
• Familiarity with software at the system level
• Ability to work effectively in a fast-paced interrupt driven environment
• Excellent communication and teamwork skills both written and verbal
• Nice to Have:
  • Level 3 customer support experience
  • Background in, or understanding of, supply chain management
  • A.I. Tools
    • Prompts (ChatGPT, Gemini, Groc, etc.)
    • GitHub Copilot 

#Senior #LI-EM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.