Senior Digital Analyst, Advanced Analytics

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

*This is a range posting (Analyst & Sr. Analyst). Level offered will be based on candidate experience at manager discretion*

Ideal candidates will be located in the Boston, MA area. This position may have in-office requirements depending on candidate location.

Are you passionate about working cross-functionally in a dynamic, creative, and high-energy environment to accelerate growth, develop cutting-edge capabilities, and drive innovation in Digital US Retail Markets? If so, we have an exciting opportunity for you! Direct Distribution Analytics within Liberty Mutual’s Insights & Solutions group is seeking a highly motivated analyst to join the team with a focus on optimizing the Digital Sales experience through which consumers can quote and purchase individual policies across digital devices.

This role is ideal for someone who thrives in ambiguous problem-solving and enjoys translating quantitative data into actionable insights that will drive strategy in digital customer acquisition and help achieve key economic targets. You will partner with a diverse set of stakeholders on complex business problems and gain subject matter expertise of the digital and direct data landscape and tools. If you enjoy a highly collaborative role that allows you to leverage your advanced analytical abilities and critical thinking skills to steer high impact projects focused on our path towards profitable growth for the direct channel, then join our team!

Responsibilities:

• Utilize a variety of web analytics tools and data sources to lead multivariate analysis and A/B testing focused on enhancing the digital sales funnel experience and economics in a variety of focus areas (e.g. customer segmentation, product bundling, cross-sell, multichannel, lead monetization, tech modernization, webchat etc.)
• Lead work streams both independently and cross-functionally, partnering with diverse stakeholders and Agile Product teams to make actionable recommendations for future enhancements
• Drive the development, prioritization, and execution of strategic digital and direct channel roadmaps using both qualitative and quantitative insights
• Analyze variances in key online performance metrics versus financial plan to diagnose drivers of gaps and build value-based business cases for new opportunities for implementation
• Collaborate across Direct Distribution, thinking critically and holistically to drive a cohesive strategy across the entire direct ecosystem (digital and call center platforms)
• Experience querying, curating, and manipulating large datasets from multiple platforms and sources to deliver insights to critical and complex business questions
• Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment
• Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions
• Web analytics experience is a plus (e.g. Adobe Analytics, Google Analytics); a strong interest in Digital is necessary

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, SQL, Snowflake, Python, R).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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