Claims Analyst

Job Title – Claims Analyst (12 month fixed term contract)

Location – Leicester, London or Bexhill (Hybrid)

 

Welcome to Hastings Direct - Pam Angel (HR Director)
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 

Role overview   

As our Claims Analyst, you will be an integral part of our Analytics Team within Claims. You will be responsible for delivering timely and relevant insights that support various aspects of our insurance business, specifically focused on our Operations initiatives. You will collaborate closely with cross-functional teams, including data engineers, analysts, and various stakeholders to define, prioritise, and drive the development of data solutions that enable data-driven decision-making and business growth. 

Job details – you’ll need to have demonstrable experience in: 
 

•  Effectively communicating relevant insights from data using compelling visualisations and narratives in a timely manner

• Monitoring, understanding and communicating the drivers of performance and influencing claims, operational spend and customer outcomes

• Scoping, implementing and tracking the impact of initiatives and strategies, streamlining processes and improving controls

• Promoting data literacy and dashboard usage by facilitating user workshops and training sessions

• Collaborating with business stakeholders to gather and understand data requirements, ensuring alignment with business objectives

• Promoting and enforcing data governance best practices, data quality standards and data security protocols within the team

Essential skills/experience:  
 

• Strong demonstrable experience in a relevant field (Business Analytics, Data Science, Statistics, Data Analyst) from within insurance, claims or financial services

• Intermediate level in SQL, familiarity with Python or R and proven experience using data visualisation tools such as PowerBI or Tableau

• Demonstrable experience in owning and delivering analytical projects, dashboards, structuring analysis and deliverables to ensure stakeholder requirements are met
  
   

The interview process
 

Our interview process involves the below:   

• Recruiter screening call

• 1st stage interview with hiring leader  

• 2nd interview with hiring leader with case study

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Benefits: In addition to a competitive salary you will also receive… 

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: