Insight Analyst - Partner Journeys

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team 

Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. 

The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. 

As an Insight Analyst - Partner Journeys, you will leverage advanced analytics and AI to transform partner data into actionable insights within the TPM Partner Journeys team. As part of this team accountable for the overall experience of TPM supply partners, you will help establish foundational analytics frameworks while driving improvements in the partner experience and supporting Expedia's strategic objectives through data-driven recommendations. 

In this role, you will: 

• Apply analytical techniques to structured and unstructured data across holistic, cross-channel partner journeys to extract meaningful insights, identifying opportunities to reduce friction, increase revenue, and enhance satisfaction. 

• Develop compelling data stories and visualizations that effectively communicate key journey insights and actionable recommendations to diverse stakeholders, helping drive experience improvements across Expedia Group. 

• Establish foundational measurement frameworks to consistently evaluate partner experiences across all touchpoints, creating a comprehensive view of the partner journey. 

• Leverage cutting-edge technologies including LLMs, generative AI, and text analytics platforms to analyze qualitative feedback, uncover sentiment patterns, and accelerate insight production. 

• Establish and maintain robust insight production processes that support the Experience Management schedule, ensuring timely delivery of partner insights that drive actionable improvements. 

• Collaborate with cross-functional teams to translate partner journey insights into strategic recommendations, helping the TPM Partner Journeys team fulfill its mission of holistic experience improvement. 

Experience and Qualifications:  

• Bachelor's degree in any technical discipline (e.g., Analytics, Data Science, Engineering, Computer Science, Mathematics, Statistics) with 3+ years of experience in customer/partner experience analytics or similar data-focused roles. 

• Strong experience generating insights from cross-channel partner journeys, with the ability to identify patterns across multiple touchpoints and build foundational analytics frameworks in evolving business environments. 

• Expert-level data storytelling capabilities – demonstrated mastery in transforming complex data into compelling, action-oriented narratives that resonate with stakeholders and drive strategic business decisions. 

• Advanced proficiency in data visualization and reporting tools (e.g., Tableau, PowerBI, Looker) with exceptional ability to design intuitive dashboards that effectively communicate insights from complex partner journeys, with experience using conversation intelligence platforms like Zoom Revenue Accelerator or Gong being a plus. 

• Experience utilizing text analytics platforms, survey tools, and CX management systems such as Qualtrics XMD or Medallia, with working knowledge of project management tools like Jira and Confluence being advantageous. 

• Excellent communication and collaborative skills, with the proven ability to help establish new analytics processes and evangelize insights across organizational boundaries, ideally complemented by consulting experience and knowledge of AI/ML technologies, particularly generative AI or large language models (LLMs). 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.