Enterprise Master Data Management Operations Business Analyst (Business partner)
San Jose, Costa Rica
Roche
As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
Enterprise Master Data Management (EMDM) is a Roche cross-functional and cross-divisional network of master data specialists and subject-matter experts developing governance frameworks and maintenance processes to ensure high-quality and trusted master data as the backbone for seamless business operations, data analytics and digitalization.
The Opportunity
This is a temporary, fixed term opportunity through 12/31/2026
In the Enterprise Master Data Management Operations Business Analyst role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements, and will support the whole data maintenance related queries - including data quality, lifecycle management and monitoring. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Lead - Enterprise Master Data Management Operations Business Partner domain regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance, Procurement, Sales and Supply Chain organizations.
Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments
2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordingly
Collaborate with IT teams to translate business requirements into technical solutions
Performs and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standards
Management of continuous data cleansing and Data lifecycle management
Analyze business processes and identify opportunities for automation and optimization
Develop business cases and proposals for process improvements and system upgrades
Maintenance of SOPs, Knowledge Base and User Guidance
Audit control management (ICFR)
Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Who you are:
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.
3-5 years Master Data management experience
Project experience (desirable)
Bachelor's degree preferred
Strong communication skills in English (written and spoken) are essential.
Strong customer centricity and stakeholder management skills
Experienced in SAP (FI, MM, CO, SD)
Ability to work independently and in team as well
Focus on details and innovation
Skilled in multitasking and prioritization
Has analytical thinking
Relocation benefits are not available for this position
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Architecture Data Analytics Data management Data quality Finance ITIL
Perks/benefits: Relocation support
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