Customer Support Agent - AI Trainer (Fluent in Vietnamese)

Are you a customer support agent fluent in Vietnamese eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of human connection. With high‑quality training data, tomorrow’s AI can deliver world‑class customer experiences, handle inquiries at lightning speed, and resolve problems before they escalate. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for customer support specialists who live and breathe active listening, empathy‑driven communication, multi‑channel troubleshooting (email, chat, phone), CRM mastery (Zendesk / Salesforce Service Cloud), conflict de‑escalation, SLA management, ticket prioritization, knowledge‑base documentation, and quality‑assurance auditing. You’ll challenge advanced language models on real‑world support scenarios—billing disputes, technical glitches, product how‑tos, and sensitive escalation paths—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model on live‑chat simulations and complex customer cases, verify factual accuracy and tone, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A track record in front‑line customer support, technical support, or customer success—ideally with BPO or SaaS experience—is ideal; proven KPIs such as CSAT scores, first‑contact resolution rates, or knowledge‑base contributions signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your Vietnamese language skills and customer support expertise into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will serve the world.

We offer a pay rate of  $5 per hour. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level